Quality Assurance Director

Renesas Electronics•San Jose, CA

16h•$196,500 - $245,500•Hybrid

About The Position

Renesas Electronics America, Inc. is looking for a Director of Customer Quality Engineering to lead a strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies. The Director of Customer Quality will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.

Requirements

Experience managing quality for Top Tier Customers (AI customer experience is preferred)
Expertise in structured problem-solving and root cause analysis
Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
Excellent communication skills with the ability to influence at technical, operational, and executive levels
Experience leading geographically distributed teams
Available to support domestic & international business travel
10 years + BSEE or 8 Years + MSEE
Customer Quality or Product Engineer supporting customers and/or the business unit

Responsibilities

Act as the quality focal point for top-tier global customers, managing all quality-related engagements and escalations
Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded
Lead executive-level customer reviews, quality summits, and strategic business reviews
Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations
Allocate resources and prioritize workload across customers, products, and escalations
Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team
Serve as a escalation point for complex or high-impact customer quality issues
Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action
Lead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies
Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies
Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality