Director of Customer Onboarding

Bidgely, Inc•Remote, CA

2d•$165,000 - $195,000•Remote

About The Position

Bidgely is a Vertical AI company focused on the utility industry, utilizing its UtilityAI™ Platform to deliver appliance-level intelligence. The company aims to accelerate a clean energy future by enabling data-driven energy decisions for utilities and their customers. Bidgely's platform is deployed across numerous utilities and is recognized for its patented disaggregation science, generative AI, and agentic AI capabilities. The UtilityAI™ Platform transforms various utility data dimensions into actionable consumer energy insights, offering personalized recommendations and powerful grid applications such as DER management, EV integration, load forecasting, and grid planning. The company has received accolades for its innovation in applied AI and utility analytics.

Requirements

11-15 years of program or project management experience at a SaaS company.
Experience directly managing a team of program or project managers or solution consultants.
Track record owning delivery outcomes for a portfolio of large, complex, high-touch enterprise customers.
Experience hiring, coaching, and developing program or project managers.
Experience owning project financials, including budget, margin, and cost tracking, across a team's engagements.
Experience working with globally dispersed customers and teams.
Experience with Agile software development methodologies and cloud-based B2B implementations.
Strong executive presence, with experience presenting to and influencing senior customer and internal stakeholders.
Excellent written and verbal communication skills.
Highly organized, collaborative, and proactive, with a customer-first mentality.

Nice To Haves

Prior experience as a Senior Technical Program Manager or Program Manager before moving into people management.
Passion for or experience within the energy or energy efficiency sector.
PMP certification.

Responsibilities

Lead and manage a team of Technical Program Managers, owning delivery outcomes, methodology, and quality for Bidgely's North America implementation portfolio.
Serve as the senior escalation point for sales and customer escalations.
Personally lead select high-complexity or strategic engagements.
Hire, onboard, coach, and manage performance for the team of Technical Program Managers.
Build career development paths and conduct regular coaching and performance reviews.
Staff TPMs against incoming programs based on complexity, customer profile, and development needs.
Foster a culture of ownership, technical rigor, and customer-first delivery.
Own delivery outcomes for the team's engagements, including cost tracking and on-budget delivery.
Maintain visibility into program health and intervene on at-risk accounts.
Contribute to contract reviews, statements of work, and change orders.
Represent Customer Onboarding in executive business reviews and sales presentations.
Own and continuously improve Bidgely's implementation methodology, tooling, and training curriculum.
Train and oversee the training of Bidgely, systems integrators, and customer teams.
Partner with R&D and Product Management to influence platform and tooling direction.
Collaborate with Systems Integrator partners on complex engagement strategies.
Partner with Sales leadership on deal structuring and capacity planning.