Director of Consumer Experience

Ascension • Indianapolis, IN

2d • $138,258 - $195,188 • Onsite

About The Position

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Requirements

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Nice To Haves

• Bachelor's Degree required, Master’s Degree preferred
• 5 years of consumer experience leadership, 7 years preferred
• Healthcare background not required
• Experience management background: hospitality, healthcare, etc

Responsibilities

• Lead market-level execution of Ascension’s Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
• Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
• Drive transformative change, accountability, and performance for all CX functions across the market.
• Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
• Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree