Director of Construction

SERVPRO Corpus Christi East - 11323•Corpus Christi, TX

1d•Onsite

About The Position

We are seeking an experienced Director of Construction to lead the overall performance of our construction department in Corpus Christi. This position provides leadership, direction, and accountability to the Project Managers and other construction team members responsible for executing individual projects. The Director of Construction will not directly manage an assigned portfolio of projects. Instead, this leader will ensure the Project Managers consistently deliver profitable, high-quality projects while meeting customer expectations, company standards, and departmental goals.

Requirements

At least five years of construction management or construction operations experience preferred
Previous experience leading Project Managers and overseeing a construction department, division, or similar operation
Restoration, reconstruction, insurance repair, or disaster recovery experience is strongly preferred
Demonstrated experience managing employees, department financials, subcontractor relationships, and operational performance
Strong understanding of estimating, scoping, supplements, change orders, contracts, permitting, scheduling, and construction project execution
Proven ability to lead teams, improve performance, and protect project profitability
Strong leadership, communication, negotiation, and problem-solving skills
Ability to evaluate multiple projects and competing priorities from a departmental perspective
Comfortable reviewing financial reports, project performance, and departmental KPIs

Responsibilities

Lead the daily operations and overall performance of the construction department
Manage, coach, and develop Project Managers and other construction team members
Establish clear expectations and hold employees accountable for performance
Ensure Project Managers follow company processes and consistently execute their responsibilities
Monitor individual and departmental KPIs and address performance concerns promptly
Conduct regular project, production, and financial review meetings with Project Managers
Evaluate department capacity, staffing, subcontractor availability, and resource needs
Partner with the General Manager to establish departmental goals and execute business priorities
Build a culture centered on accountability, teamwork, customer service, and continuous improvement
Take ownership of the construction department’s revenue, gross profit, production, and operational results
Monitor project financials and department performance through regular reporting and review
Hold Project Managers accountable for maintaining project budgets, schedules, documentation, and profitability
Review estimates, supplements, change orders, and project financials as needed to ensure accuracy and protect margins
Identify underperforming or at risk projects and work with the responsible Project Manager to establish a corrective action plan
Identify opportunities to improve workflow, efficiency, quality, and financial performance
Ensure the department has the staffing, subcontractors, and resources needed to support production goals
Provide oversight and direction to Project Managers throughout the construction lifecycle
Ensure Project Managers accurately estimate, scope, schedule, and budget each project
Confirm that Project Managers secure signed contracts, required deposits, and customer approvals before work begins
Ensure permits are obtained and projects comply with applicable building codes and local requirements
Monitor project progress, anticipated completion dates, costs, and customer satisfaction
Ensure Project Managers maintain complete and accurate project documentation
Review escalated project concerns and guide Project Managers in developing appropriate solutions
Conduct project reviews, site visits, and walkthroughs as needed to evaluate progress, quality, or performance
Ensure completed work meets approved plans, specifications, scopes of work, and company quality standards
Oversee the department’s subcontractor and vendor network
Ensure Project Managers properly identify, evaluate, and manage qualified subcontractors
Establish expectations for subcontractor pricing, quality, timeliness, professionalism, safety, and documentation
Monitor subcontractor performance and address recurring concerns
Support negotiations involving pricing, terms, capacity, or performance issues
Maintain adequate subcontractor coverage to support current and anticipated production needs
Establish and maintain customer service expectations for the construction department
Hold Project Managers accountable for providing clear and consistent customer communication
Support Project Managers with escalated customer concerns when leadership involvement is appropriate
Ensure warranty claims are assigned, tracked, and resolved promptly
Monitor project quality and implement improvements when recurring issues are identified
Promote a customer experience that supports referrals, repeat business, and the company’s reputation