Director of Constituent Services - Office of Senator Gomez

Commonwealth of Massachusetts•Boston, MA

21h•$58,872 - $74,664•Onsite

About The Position

The Director of Constituent Services is the key contact and manager for constituent assistance for a Senator’s district. In collaboration with, and at the direction of the Senator and Chief of Staff, the Director of Constituent Services acts as a liaison with federal, state, and local entities and utilizes a variety of strategies, tools, and skills to resolve constituent problems and facilitate the delivery of public services.

Requirements

One to two years of college or technical school and at least 1 year of relevant experience, or any of the following combinations of education and experience: Bachelor’s degree; or At least 3 years of relevant work experience.
Basic understanding of state government operations and the legislative process.
Demonstrated experience and competence working with basic computerized office applications including word processing, email, spreadsheets, and social media.
Excellent oral and written communication skills.
Temperament to communicate with a variety of personalities in a tactful, positive, and professional manner.
Ability to think critically and work both independently and as part of a team.
Ability to produce quality work under pressure and in a fast-paced environment.
Ability to maintain a flexible schedule including working extended hours, possibly on nights and weekends.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Receive and respond to constituent requests for help resolving problems or for assistance in receiving services, products, or benefits from federal, state, local or private-sector providers.
Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems.
Maintain up-to-date records and tracking of constituent contacts and casework files.
Provide constituents with regular casework progress updates.
Maintain relationships with legislative liaisons in federal, state, and local agencies and offices for facilitation of constituent casework.
Prepare and draft letters, citations, resolutions, and other documents for constituents and special events.
Routinely report constituent workload progress, trends, issues, opportunities and problems to the Senator and Chief of Staff.
Schedule, plan, and coordinate district meetings and events for the Senator.
Coordinate citations given by the Senator.
Research legislation and budget issues.
Assist the Director of Communications with messaging and creating social media content.
Assist with general administrative duties: answering phones, ordering supplies, sorting mail.
Train, supervise, or participate in the hiring of office staff or interns.
Attend district events with the Senator or on their behalf.
Perform other duties as assigned.