Director of Concessions - Northwestern University

Compass Group • Evanston, IL

1d

About The Position

Take the lead in delivering best-in-class concessions experiences at Northwestern University. As Director of Concessions, you will drive operational excellence, oversee large-scale event execution, and elevate service standards across all concession locations. You will play a critical role in shaping the guest experience while achieving financial and operational goals in a dynamic, high-volume environment.

Requirements

• Bachelor’s degree in Hospitality, Business, or related field (preferred)
• 5+ years of food & beverage or concessions management experience
• Experience managing high-volume, multi-outlet operations
• Proficiency in POS systems, inventory, and financial reporting tools
• Food safety certification (e.g., ServSafe)
• Experience with labor planning and cost control strategies

Responsibilities

• Oversee all concessions operations across the venue
• Lead hiring, training, and development of management and hourly teams
• Manage labor, inventory, and cost controls to meet financial targets
• Ensure compliance with food safety, sanitation, and alcohol service standards
• Execute event operations from planning through post-event evaluation
• Analyze sales and performance data to drive operational improvements
• Partner with culinary and operations teams to enhance menu offerings and service delivery
• Uphold and implement Levy service standards across all concession areas

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager