DIR - DIRECTOR OF COMPLIANCE

Moore Center Services, Inc.•Manchester, NH

About The Position

Position Summary: The Director of Compliance will lead The Moore Center’s efforts to ensure adherence to all federal, state, and local regulations, laws, and contractual requirements applicable to the Agency. This position is responsible for developing a comprehensive compliance and risk management plan based on relevant rules, regulations, and laws, and for guiding the Agency through its implementation. The Director of Compliance will interpret new regulations and provide clear guidance to leadership, staff, and client representatives. Additionally, the role will collaborate with department leaders to review, update, and create policies and procedures related to compliance and risk management. The Director is also responsible for ensuring proper distribution, posting, and training on all new or revised policies. Essential Responsibilities: · Regularly review state, federal and local regulations, applicable laws, contracts and waivers to determine comprehensive plan to ensure all requirements are met · Supervise the Compliance and Quality Specialists and the Health Information Coordinator, providing support, direction, and clarity of function to each · Represent The Moore Center at statewide meetings regarding compliance and DAADS · Serve as the primary point of contact with all relevant state agencies, including but not limited to DCYF, OIG, the contracting unit, the integrity unit, and the certification unit · Partner with BDS regulation and waiver staff to ensure consistent understanding and interpretation of all applicable regulations and waiver requirements · Develop risk management strategies · Analyze internal operational processes and procedures to evaluate their effectiveness and ensure that all practices reflect legal, ethical, and industry-specific compliance requirements · Design and deliver ongoing staff training programs related to agency policies · Run internal audits to check for adherence with external policies · Liaise with other departmental heads to ensure that all business operations are in line with business policies · Advise the Senior Leadership Team (SLT) on business operations related to investments, risks, and policy development · Develop methods for reporting and addressing compliance breaches and related ethical issues · Review and update policies and procedures · Maintain the Agency’s policy manual · Oversee Agency investigations into breaches of protocols · Analyze data from compliance and quality efforts to determine training needs · Develop benchmarks and dashboards for regular review · Determine compliance metrics and establish a tracking system · Oversee regular audits of the Agency’s procedures, practices, and documentation to identify potential risks · Build and maintain positive relationships with managers, directors, SLT, and appropriate staff for the purpose of achieving and sustaining compliance with program goals and objectives · Assess the feasibility of creating an ethics committee and, upon approval, develop and oversee its operations · Incorporate Lean Six Sigma principles to enhance efficiency through data analysis and evidence-based process review · In-person attendance and teamwork are essential job functions · Perform other duties and responsibilities as assigned

Requirements

Bachelor’s degree required; Master’s degree in healthcare administration, law, or a related field preferred
Minimum of 5 years of experience in compliance or in a related field
Demonstrated knowledge of HIPAA regulations
Experience in developing and implementing policies and procedures that support program services
Working knowledge of continuous quality improvement and Lean Six Sigma principles, or the ability to acquire this knowledge up to the Green Belt level
Proficient in Microsoft Office Suite and experienced with database systems
Valid driver’s license and access to a safe operating vehicle during scheduled working hours
Demonstrate a commitment to The Moore Center’s values
Comply with all state, agency, and departmental policies and procedures
Demonstrate skill in interpreting relevant federal and state regulations
Excellent written and oral communications skills
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and the ability to master new software
Strong organizational and time-management skills, with the ability to prioritize competing priorities and maintain timely follow-through
Demonstrate excellent analytical and problem-solving skills
Excellent interpersonal skills
Strong customer services skills
Demonstrate the ability to persuade, encourage, and motivate people
Cultivate and support an environment that reflects the principles of a learning organization
Ability to think critically and make decisions
Ability to work independently and as part of a team
Interact effectively with individuals from diverse educational, socioeconomic, and ethnic backgrounds, as well as varying skill levels and value systems
Ability and willingness to collaborate and accept constructive feedback
Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.

Nice To Haves

Master’s degree in healthcare administration, law, or a related field preferred

Responsibilities

Regularly review state, federal and local regulations, applicable laws, contracts and waivers to determine comprehensive plan to ensure all requirements are met
Supervise the Compliance and Quality Specialists and the Health Information Coordinator, providing support, direction, and clarity of function to each
Represent The Moore Center at statewide meetings regarding compliance and DAADS
Serve as the primary point of contact with all relevant state agencies, including but not limited to DCYF, OIG, the contracting unit, the integrity unit, and the certification unit
Partner with BDS regulation and waiver staff to ensure consistent understanding and interpretation of all applicable regulations and waiver requirements
Develop risk management strategies
Analyze internal operational processes and procedures to evaluate their effectiveness and ensure that all practices reflect legal, ethical, and industry-specific compliance requirements
Design and deliver ongoing staff training programs related to agency policies
Run internal audits to check for adherence with external policies
Liaise with other departmental heads to ensure that all business operations are in line with business policies
Advise the Senior Leadership Team (SLT) on business operations related to investments, risks, and policy development
Develop methods for reporting and addressing compliance breaches and related ethical issues
Review and update policies and procedures
Maintain the Agency’s policy manual
Oversee Agency investigations into breaches of protocols
Analyze data from compliance and quality efforts to determine training needs
Develop benchmarks and dashboards for regular review
Determine compliance metrics and establish a tracking system
Oversee regular audits of the Agency’s procedures, practices, and documentation to identify potential risks
Build and maintain positive relationships with managers, directors, SLT, and appropriate staff for the purpose of achieving and sustaining compliance with program goals and objectives
Assess the feasibility of creating an ethics committee and, upon approval, develop and oversee its operations
Incorporate Lean Six Sigma principles to enhance efficiency through data analysis and evidence-based process review
In-person attendance and teamwork are essential job functions
Perform other duties and responsibilities as assigned