Director of Regulatory Compliance

Post University • Waterbury, CT

6h

About The Position

The Director of Regulatory Compliance provides strategic leadership for the daily execution, monitoring, and performance of key compliance operations governing Title IV administration, as well as other federal, state, and accreditor requirements. and academic operations. Reporting to the Senior Director of Regulatory Compliance, the Director provides strategic oversight of the University’s Quality Assurance (QA), Quality Control (QC), Loan Processing, and Return of Title IV (R2T4) compliance functions. This role requires experience within a higher‑education financial aid or compliance office with responsibility for ensuring regulatory and documentation accuracy. Candidates without Title IV financial aid experience will not be considered.

This role supports the regulatory team’s operational excellence, performance metrics, and people management, ensuring processes are executed compliantly, accurately, and in a timely manner, and in alignment with established policies and regulatory requirements. The Director collaborates with external departments, including Enrollment, Financial Aid, Registrar, Academics, and Student Finance, to proactively identify risks, strengthen internal controls, and advance continuous improvement across compliance operations. The Director implements compliance initiatives and supports regulatory readiness under the direction of the Senior Director, with a primary focus on process accuracy, quality results, team leadership, and continuous operational improvement.

Requirements

• Bachelor’s degree required; Master’s degree in Higher Education Administration, Business, Public Policy, or related field preferred.
• Minimum of 5–7 years of direct experience administering Federal Title IV aid in a higher‑education financial aid office, including hands‑on involvement with packaging, verification, loan origination, disbursement, R2T4, and reconciliation. Candidates without Title IV financial aid experience will not be considered.
• Prior management or supervisory experience within Financial Aid or Compliance teams in a higher‑education setting, with demonstrated responsibility for regulatory accuracy, compliance workflows, and staff performance.
• Experience conducting QA/QC specifically in a Title IV environment, including documentation review, regulatory accuracy checks, error resolution, and assessment of compliance controls unique to federal student aid administration.
• Demonstrated mastery of Title IV regulations, R2T4, federal loan programs, and quality assurance controls.

Responsibilities

• Excellent knowledge of regulatory guidelines and resources.
• Maintain and execute compliance procedures to support Title IV, state, and accreditor requirements.
• Execute and monitor day‑to‑day compliance activities across QA, QC, Loan Processing, R2T4 functions to ensure accuracy, timeliness, and documentation integrity.
• Monitor operational compliance activity to confirm consistent application of regulations, policies, and internal controls, and escalate risks, performance gaps, or regulatory concerns with data‑driven recommendations.
• Apply regulatory knowledge to identify operational implications of regulatory updates and emerging compliance trends and provide informed recommendations to the Senior Director.
• Administer QA/QC review activities covering financial aid packaging, verification, disbursements, loan processing, R2T4 calculations.
• Track, document, communicate, and support resolution of QA/QC findings in accordance with established standards and timelines.
• Analyze QA/QC results and operational data to identify error trends, process breakdowns, coaching needs, and opportunities for continuous improvement.
• Implement corrective actions and process improvements within assigned areas to address compliance findings and reduce repeat errors.
• Develop, maintain, and report operational performance metrics related to accuracy, processing timelines, productivity, rework, and audit findings.
• Use performance data and scorecards to support workload management decisions, coaching discussions, and compliance risk assessment.
• Manage daily workforce execution within compliance teams, including staff scheduling, workload balancing, coverage planning, and deadline management.
• Review and approve timecards, monitor attendance trends, and ensure adherence to Associate Experience standards.
• Adjust staffing and coverage plans in response to processing volumes, audit cycles, regulatory deadlines, and operational priorities.
• Support internal and external compliance audits by coordinating documentation, compiling evidence, responding to audit inquiries, and tracking corrective actions.
• Maintain audit‑ready operational documentation within assigned compliance functions.
• Assist with the implementation of policy, procedural, or process changes resulting from audits, reviews, or regulatory updates.
• Collaborate with Enrollment, Financial Aid, Registrar, Student Finance, Academic Affairs, IT, and Institutional Research to resolve operational compliance issues and improve process efficiency.
• Support communication and reinforcement of compliance procedures and operational expectations across impacted departments.
• Provide coaching, feedback, and operational guidance to supervisors and staff to support compliance execution and professional development.
• Support a culture of accountability, integrity, transparency, and continuous operational improvement.
• Support departmental planning, goal tracking, and compliance reporting activities.
• Perform additional responsibilities as assigned by the Senior Director of Regulatory Compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager