Director, Compliance - MSI

The Baldwin Group

About The Position

MSI is seeking a dynamic, experienced Director of Compliance to strengthen and continue building its Compliance organization and lead its Compliance team. The role calls for an in-house Property & Casualty insurance compliance professional with leadership and mentorship experience, a strong understanding of multi-state and federal insurance regulation across product lines, and a focus on process improvement and technology. The position oversees compliance programs and controls, regulatory change management, product compliance, audits, market conduct exams, regulatory inquiries, risk mitigation, and compliance assurance. It also partners with Legal, Product, Operations, and other stakeholders on product development, market expansion, strategic initiatives, and regulatory matters. The Director will foster a culture of compliance, improve operational efficiency using tools and data, leverage AI to scale compliance operations, and report compliance metrics and risk assessments to senior leadership. Occasional travel is required for cross-office collaboration and leadership meetings.

Requirements

At least 7 years of extensive Property & Casualty insurance compliance experience, including managerial leadership.
In-house experience at a carrier, MGA/MGU, or other insurance organization.
Demonstrated ability to lead teams and develop high-performing compliance professionals.
Strong understanding of NAIC model laws, state-specific insurance laws and regulations, and compliance frameworks for Admitted and Non-Admitted markets.
Ability to improve processes and design workflows, and experience using compliance and data-driven tools and technology to assess compliance risk metrics.
Exceptional communication, analytical, and problem-solving skills.
Strong problem-solving and project-management skills, with superior attention to detail.
Skill in developing policies, procedures, training methods, and materials.
Ability to build optimistic, collaborative relationships and influence senior leadership decision-making.
Ability to work independently with sound judgment and collaboratively while encouraging others to exercise professional judgment.
Highly developed ethics and integrity.
Ability to travel occasionally for cross-office collaboration and leadership meetings.

Nice To Haves

Juris Doctorate (JD) degree.
Compliance certifications such as CRCM or CCEP.

Responsibilities

Lead the Compliance team in developing, implementing, and overseeing compliance products, programs, and controls.
Maintain and continuously improve compliance policies and procedures to align with evolving state and federal regulations.
Oversee product compliance, regulatory change management, compliance assurance and risk mitigation, internal and external audits, market conduct exams, and regulatory inquiries.
Monitor regulatory changes and work cross-functionally to ensure timely adoption of new requirements.
Build effective working relationships with legal counsel and business colleagues across the organization, supporting sound decision-making and judgment.
Support and oversee complex strategic initiatives and projects requiring originality and ingenuity.
Identify and assess risks and help design and implement controls to mitigate them.
Promote compliance and operational excellence through training, communication, and ongoing process evaluation.
Improve automation and efficiency through compliance tools, data analytics, and process redesign.
Use AI tools to support monitoring and scaling Compliance operations.
Collaborate with Legal, Product, and Operations teams on new product development and market expansion.
Advise internal stakeholders on regulatory requirements, filings, and industry trends.
Report key compliance metrics and risk assessments to senior leadership.
Plan, organize, and conduct programs, seminars, conferences, and presentations to educate Company personnel on compliance matters.
Work on special projects as assigned.
Travel occasionally to support cross-office collaboration and leadership meetings.