Director of Community Strategy

Greentown Labs • Houston, TX

1d • $90,000 - $105,000 • Onsite

About The Position

Greentown Labs is hiring a Director of Community Strategy to lead the Community Experience team at our Houston location. This is a hands-on, player-coach role reporting to the Head of Houston. You will be the day-to-day leader of the Houston member experience. You will manage a team across memberships and sales, community engagement, and front desk and office operations. You will own two things at once: the numbers and the experience. On the numbers, you will bring a sales-manager's discipline to membership growth, setting targets and holding the team to them. On the experience, you will bring operational rigor to how members are onboarded and supported, fixing what is broken and building what is missing, while being the visible, energizing face of Greentown Houston. This is a startup operator's role inside a nonprofit that runs like one. Our processes are actively being reworked, so the right person is scrappy, organized, and energized by change rather than thrown by it. This is a fully in-person, customer-facing role.

Requirements

• 5+ years of progressive experience in community, membership, operations, or a related field, including direct people management; having run a team is required for this role
• Experience in a startup or entrepreneurial environment, with the scrappiness and comfort with ambiguity that comes with it
• A track record of setting expectations and holding a team accountable, including handling direct, sometimes difficult, performance conversations
• A sales or revenue-management orientation, comfortable owning targets, KPIs, and pipeline
• Demonstrated operational and process-improvement instincts; you spot what is broken and you fix it
• Strong organization and adaptability, with a genuine preference for fast-moving, change-heavy environments
• Excellent interpersonal skills and a people-first, culture-additive presence
• Genuine interest in Greentown's mission and the climatetech ecosystem; familiarity with startups, coworking, or membership organizations is a plus
• Bachelor's degree or an equivalent combination of education and experience

Nice To Haves

• Familiarity with startups, coworking, or membership organizations is a plus

Responsibilities

• Lead and develop the Community Experience team
• Directly manage team members across memberships and sales, community engagement, and front desk and office operations
• Set clear expectations, goals, and standards, and hold the team accountable
• Have the hard conversations directly and kindly while keeping the team motivated and supported
• Own membership growth and sales performance
• Bring a sales-manager mindset to the memberships function: set targets and KPIs, manage the pipeline, and coach the team to hit their numbers
• Own the end-to-end onboarding of new members, from first touch through a smooth, welcoming start in the space
• Track membership performance and report on growth, retention, and pipeline health
• Fix and own the operations of member experience
• Act as the operational thought leader for how the Houston site runs day to day, evaluating current processes and deciding what to keep, tweak, or rebuild
• Redesign and streamline member onboarding and other member-facing workflows that are not yet working, then implement and iterate on those changes
• Bring order and organization to a fast-changing environment where processes evolve week to week
• Be the face of Greentown Houston
• Serve as a primary point of contact for the member community, setting the tone for a fun, engaging, and welcoming in-person environment
• Own the day-to-day member experience and community engagement, including member communications, newsletters, and the social and community programming that builds loyalty
• Oversee front desk and office operations so the space runs smoothly, from a professional first impression to the everyday logistics a coworking community depends on

Benefits

• Competitive salary and benefits package
• Be a part of a dynamic and growing organization committed to making a positive impact on the world
• Work in a collaborative and supportive environment with opportunities for professional development
• Employees may be eligible for incentive compensation at year-end; incentive compensation is tied to organizational performance and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree