Director of Community & HOA Management
About The Position
The Director of Community & Homeowner Association Management is responsible for the operations of our HOA Portfolio at Southwest Association Management, a division of Southwest Equity Partners. This position supervises all Sr. Community Managers, Community Managers and Assistant Managers who are located in our San Diego region. The position is responsible for supervising, training and evaluating staff members and work product produced under their supervision. The Director also participates in the active management of communities under our purview, and is responsible for generating positive relationships with all stakeholders – clients, residents and vendors – across our portfolio. The Director will also assist in strategic planning, business development and financial & fiscal operations.
Requirements
- Strong interpersonal skills and the ability to work under time constraints
- Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
- Bachelor’s Degree Required
- 5+ years of Community / Association management experience
- 5+ years of Staff Supervisory Experience
- Excellent oral and written communication skills
- Experience in supervisory role and managing staff
- Experience in writing and maintaining budgets
- Proficient in property management software
- General office, bookkeeping and sales skills
- Computer literate, including Microsoft Office Suite
- Must be detail oriented and able to focus with frequent interruptions
- Maintains confidence and protects operations of business by keep information confidential
- Ability to operate in an open work area with moderate everyday noise
- Ability to work from multiple locations
- Ability to perform other duties as required
Responsibilities
- Provide day-to-day oversight of the Community Management team
- Establish positive relationships with board members, community residents and vendors across our portfolio.
- Lead the strategic planning for the division – including business development, fiscal operations and all community-focused operations.
- Lead the preparation of policies and procedures for the operation to efficiently service clients.
- Be the ‘Training Champion’ for the team members in Community Management & supportive roles.
- Assist with training and new policy rollouts, including the creation of SOP’s and training guides.
- Lead the implementation of our PM software across our portfolio
- Manage partnerships with 3rd-party vendors for maintenance, property and corporate operations.
- Assist in recruitment of employees, including preparation of onboarding documents.
- Maintain positive relations with all community vendors.
- Perform any other related duties as required or assigned.
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files
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What This Job Offers
Job Type
Full-time
Career Level
Director
