Director of Community Engagement

Navita Health•Columbus, OH

18h•$85,000 - $90,000•Hybrid

About The Position

Navita Health is seeking an experienced, high-impact Director of Community Engagement to lead growth initiatives in the Columbus region and surrounding markets. This hybrid leadership role combines strategic partner development, community outreach, and sales operational management. The Director will oversee local growth efforts, manage and empower outreach/sales personnel, establish high-value partnerships, and drive service utilization for behavioral health and substance use disorder recovery services. This role is pivotal in expanding Navita Health's footprint, building community trust, and aligning the team with organizational revenue and impact goals.

Requirements

Bachelor’s degree in Business, Marketing, Public Health, Healthcare Administration, or a related field (preferred; or equivalent combination of education and hands-on leadership experience).
4+ years of progressive experience in partnership development, community engagement, account management, or healthcare sales.
2+ years in a supervisory, management, or team leadership role required.
Proficient in CRM platforms (Salesforce, HubSpot), Google Suite, EHRs, and data management/analytics tools.
Excellent written, verbal, and public speaking skills.
Ability to calculate growth metrics, ROI, conversion rates, and budget projections.
Valid OH Driver’s License, reliable vehicle and active auto insurance with liability coverage and have the ability to drive for extended periods of time.
Willingness to undergo regular background and MVR checks.

Nice To Haves

Strong background in the behavioral health, mental health, or substance use disorder recovery field is strongly preferred.
Existing professional relationships within the Columbus healthcare community is preferred.
Knowledge of Ohio’s Medicaid behavioral health system and treatment programs, insurance processes and managed care plans, and referral management is preferred.
Ohio clinical licenses or certifications are preferred, but not required.
If in personal recovery, a minimum of 5 years of continuous, verified sobriety is preferred.
Passion for improving lives through accessible recovery support services and a strong commitment to diversity, equity, and inclusion.

Responsibilities

Define and execute regional growth plans; analyze market data, trends, and service gaps in Ohio’s behavioral health landscape to identify emerging opportunities.
Identify, secure, and nurture strategic relationships with treatment centers, housing providers, healthcare networks, state/local programs, and community leaders.
Tailor partnership strategies to match market needs and partner goals, ensuring sustainable growth and mutually beneficial relationships.
Serve as the primary senior contact and ambassador for internal and external partners across the Columbus market and state footprint.
Hire, train, onboard, and lead local community engagement managers, outreach representatives, account managers, and community liaison staff in accordance with company policies and applicable laws.
Establish regional outreach goals, key performance indicators (KPIs), and conversion quotas; oversee daily operations and performance of the team to achieve growth targets.
Prepare regional outreach budgets, projections, and sales/pipeline forecasts; manage expenditures and implement cost-saving measures while driving revenue.
Guide partners and team members on policies and Standard Operating Procedures (SOPs); handle and resolve customer or partner escalations regarding services.
Follow HIPAA, 42 CFR Part 2 confidentiality, and federal and state anti-kickback and patient-brokering laws in all outreach and referral activities.
Conduct targeted outreach activities to engage and recruit new clients and service providers into the Navita Health ecosystem.
Work alongside Lead Peers to support new peer recovery supporters through placement, training, certification, and credentialing processes to ensure a smooth transition to providing services.
Coordinate and attend local community events, forums, panel discussions, and networking groups (educational, wellness, recovery-focused) to deepen community connection and drive awareness.
Active involvement on local community boards and advocacy groups to foster long-term trust and promote service utilization.
Track referral sources, outreach activity and conversions in the CRM or EHR, and report monthly results to leadership.
Directly supervises Ohio Community Engagement Managers and any aligned staff or contractors; including hiring, onboarding, training, performance management, and professional development for all members.
Ensures all team members follow company policies, SOPs, and applicable regulations, including HIPAA and 42 CFR Part 2.