Director of Community Engagement and Outreach

City of Philadelphia • Philadelphia, PA

1d • $80,000 - $95,000 • Onsite

About The Position

The Director of Community Engagement and Outreach serves as the strategic and operational lead for CEO’s resident facing engagement efforts. This role oversees all outreach programming and guides the coordinated approach to initial resident engagement, relationship building, and connection to resources and opportunities within Place-Based Initiatives (PBI). The Director will be responsible for directly supervising the Community Managers who lead day-to-day outreach operations. Through these Managers, the Director ensures consistent execution of door-to-door outreach, phone and text banking, community event engagement, initial needs identification, and resource navigation. The Director will contribute to broader planning for future phases of resident engagement that may involve deeper follow-up, relationship building, and long-term neighborhood capacity building. This position will collaborate closely with internal partners to strengthen cross team coordination, integrate resident feedback into operational planning and ensure that outreach activities support CEO’s commitment to high impact community centered engagement.

Requirements

• Associates degree or equivalent experience.
• At least (6) years of progressive management experience required; (2) years must be in a supervisory or managerial capacity.

Nice To Haves

• Equivalencies in formal advanced degree and experience will be considered
• Previous work in non-profit or public sector is ideal
• Strong community engagement background is a plus

Responsibilities

• Oversee the Community Engagement and Outreach team, including Managers, Coordinators, and contractor-supported outreach roles.
• Lead development and implementation of comprehensive outreach plans that integrate door-to-door canvassing, phone/text banking, event engagement and other visibility strategies.
• Ensure a cohesive and consistent Phase 1 engagement experience for residents, emphasizing initial needs identification, resource navigation, and connection to opportunities.
• Maintain communication with teams responsible for later phases of community engagement to ensure outreach efforts are aligned with broader organizational goals.
• Guide the team’s approach to collecting resident insights through outreach efforts and ensure this information informs programming, partnerships and organizational decision-making.
• Collaborate with internal partners including Data and Evaluation, Community Resources and others to align goals, improve coordination, and operationalize resident voice.
• Provide strategic direction, staffing support, training oversight, and workflow management across outreach operations.
• Identify and apply best practices in outreach, organizing, and community relationship development across PBI and CEO.
• Work closely with the Deputy Executive Director of Place-Based Initiatives and PBI Directors to support and advance the strategic vision of PBI.
• Other duties as assigned.

Benefits

• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Eligibility into the discounted medical plan through our wellness program.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Access to a wide range of tuition discounts and scholarships (10% to 40% savings) with over a dozen esteemed colleges and universities, extending to spouse and dependents in some cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree