Director of Community and Operations

Decentralized Masters•Miami, FL

About The Position

Inflection Club is a private co-investment community for accredited investors, operators, and family offices who want direct access to pre-IPO deals in the companies shaping the future. Built under Catalyst Capital Holdings, we provide curated access from early to late-stage opportunities that traditionally only flow to endowments, pension funds, and institutional allocators - names like Anthropic, Polymarket, Kraken, and Lovable. Our thesis is simple: the biggest returns of the next decade will come from companies built on the cost curves of artificial intelligence, robotics, longevity, and next-generation infrastructure. We help our members invest in those companies 12 to 18 months before they go public, deal-by-deal, with full discretion. We are not a fund. We are a club. No blind pools, no lock-ups, no marketing dressed up as deal flow. Every member chooses what they back, and we handle everything else - sourcing, diligence, SPV formation, legal, reporting, and the live community that makes the whole thing run. The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences - from the moment they apply, through onboarding, into Roundtables, across events, and through every renewal that follows. Your counterpart is the Director of Investments, who owns the deal pipeline, due diligence, and SPV execution. You own the rest. Together, you are the founding leadership team beneath the Managing Partners.

Requirements

You have built revenue operations and commercial systems at organizations of 200+ people, and you have the receipts to prove it.
You are a CRM and sales pipeline architect, not just a user. HubSpot, Salesforce, or equivalent - you have configured it, automated it, and reported on it.
You have built or scaled a high-touch community, members club, mastermind, or premium membership product. You understand the difference between a Slack channel and a club.
You can produce live events for sophisticated audiences - the kind where the venue, the food, the conversation, and the follow-up all reflect on the brand.
You manage teams and write playbooks. You don’t want to be the bottleneck.
You operate on data. You set KPIs, you review them, and you are honest when the numbers say something is broken.
You move quickly without being sloppy. Founding teams reward both, and tolerate neither one without the other.

Responsibilities

Design and execute the onboarding flow for every new member - from payment to Roundtable assignment
Build the welcome sequence, orientation materials, and first-touch experience
Own the full sales pipeline from lead to close, managing the Closer and ensuring conversion targets are hit
Build and maintain the CRM (HubSpot) pipeline with proper stage definitions, automation, and reporting
Track and report on DM-sourced vs. outside-DM pipeline separately
Own the member experience layer: community, content calendar, member comms, feedback loops
Monitor engagement metrics and proactively address churn signals
Build the systems that scale community without scaling headcount proportionally
Plan and execute two major live events in Year 1: November 2026 and April 2027
Own all logistics, speaker coordination, venue, production, and follow-up
Own all member-facing communications: newsletters, deal alerts, community updates
Coordinate with marketing on external positioning and lead generation (from M4, $30K/mo budget)
Ensure brand consistency across all touchpoints
Own the technology layer: CRM configuration, automation, member portal, reporting dashboards
Select and implement tools; build the ops playbook for scale
Shared ownership with Director of Investments of overall member growth targets (directly tied to comp)
Direct ownership of retention, onboarding quality, and NPS
Direct reports: Closer, CSM (VC Associate coordinates with Director of Investments).
Responsible for hiring, onboarding, and performance management of operational team members