Director of Communications

Title Group of Tennessee•Knoxville, TN

3d•Onsite

About The Position

Our Director of Communications is responsible for making a positive first impression on walk-in visitors and callers, as well as directing visitors and routing callers to correct destinations. S/He handles inquiries and provides information about the organization. This position is also responsible for ordering supplies and handling maintenance requests. Our Director of Communications also provides general administrative and clerical support.

Requirements

A High School Diploma is required.
One (1) years of relevant experience and/or training is preferred.
Adaptable: displays the capability to adapt to new, different, or changing requirements
Attentive to details
Business fundamentals: has a fundamental knowledge of the organization and the industry; understands the importance of one’s role in the functioning of the company and the potential impact one’s performance can have on the success of the organization
Critical thinking: uses logical thought processes to analyze and draw conclusions
Customer focused: actively looks for ways to identify market demands and meet customer or client needs
Decision maker: applies critical thinking skills to solve problems encountered in the workplace
Dependable and reliable: displays responsible behaviors at work
Initiative: demonstrates a willingness to work and seeks out new work challenges
Integrity: treats others with honesty, fairness and respect
Mathematics: uses mathematics to solve problems
Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks
Problem solver: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions
Professional: maintains a professional demeanor at work
Proficient in English Reading: understands written sentences and paragraphs in work-related documents; applies what is learned from written material to work situations
Respectful: works effectively with those who have diverse backgrounds
Team player: works effectively with others
Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers
Telephone skills, including a pleasant phone voice and etiquette
Verbal communication: maintains open lines of communication with others
Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

Nice To Haves

Preferrably one year of escrow and title experience, but not required for this position.

Responsibilities

Responds quickly to a multi-line telephone system; answers and routes calls
Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner
Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties
Opens physical closing file including order info sheet
Schedules closings to be completed by employee (communicating with all parties date/time/location/any requirements at closing)
Coordinates and sends mail-out closing packages, track return shipping
Confirms closings with all parties for ALL closings (buyer, seller, listing agent, selling agent, lender)
Closes out files and ships recordings, invoices, and lender packages if applicable
Writes hand-written thank you notes to non-directing agent/client on all transactions
Coordinates meetings and organizes catering
Maintains reception area(s) and conference room(s); keeps areas tidy
Responsible for ordering and stocking offices supplies – including kitchen/break room items
Responsible for arranging courier(s) as needed
Handles maintenance requests for equipment and office space
Performs other duties as assigned by supervisor
Adheres to company policies and guidelines