Director of Communications and AI Ops

HiveMQ GmbH•Chicago, IL

About The Position

HiveMQ is undergoing a major transformation into a multi-motion, AI-native growth engine. Communications has historically been a key driver of our inbound funnel, and now we need to turn it into a force multiplier across the GTM motions and the entire company. You will own our communications function end to end while also building the AI-powered systems, guardrails, and workflows that scale our voice across teams, channels, and tools. This is a hands-on, fast-paced role for someone who is equally excited by positioning and press releases as by building agents, rubrics, and content ops workflows.

Requirements

8-10+ years in B2B tech communications, content, and/or PR
Experience in data, cloud, integration, or adjacent technical domains
Proven ability to write and edit: you can use AI as a tool but human value add is essential
Hands-on experience using modern LLMs (e.g., GPT, Claude, Gemini) for content and workflows
Demonstrated history of building content systems, playbooks, or frameworks
Comfort working directly with senior leadership and navigating high expectations and a fast pace
Metrics mindset: you care how comms impacts traffic, pipeline, and awareness, not just outputs

Nice To Haves

Experience building or configuring AI agents/bots (e.g., using tools like Glean, N8n, Gemini “gems”, custom GPTs)
Experience creating “voice agents” for executives
Background in SEO-driven content engines and understanding of how top-of-funnel content performs
Experience at growth-stage companies going through major strategic shifts
Strong project management skills and the ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

Carrying through company messaging and narrative
Drive thought leadership: blogs, bylines, podcasts, and speaking content
Manage press releases, announcements, and key external communications
Turn internal expertise (presentations, webinars, talks) into high-performing content
Maintain and evolve boilerplates, messaging docs, FAQs, and positioning one-pagers
Support high-impact campaigns with strong copy and narratives that convert
Partner directly with executives on key narratives and external presence, including leadership voice and high‑stakes moments
Design and build AI-enabled workflows to scale comms
Develop and maintain rubrics, guardrails, and context packs for AI tools
Partner with GTMOps and other teams to plug comms inputs into AI workflows across Glean, N8n, and other tools
Continuously test and refine agents to increase quality and reduce manual review
Monitor content across the org and course-correct when it drifts from our messaging, enabling non-marketers to create on‑brand content safely