Director of Internal Communications and Operations Communications

Georgetown University • Kennebunk, ME

13d • Hybrid

About The Position

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview The Director of Internal and Operations Communications is a dual report in the Office of Chief Operating Officer and the Office of Strategic Communications at Georgetown University, and manages university-wide internal communications and provides leadership and strategic direction for the Office of the COO. The COO’s portfolio includes Auxiliary Business Services, IT and Strategic Operations (including University information Services), Office of Public Safety, Office of the CFO, Human Resources, Internal Audit, Investment Office, Planning and Facilities Management, the Office of the Staff Ombuds, Office of Sustainability and the Office of Commercial Business. Duties include but are not limited to: The Director conducts comprehensive reviews of major initiatives and develops and implements strategic communication plans that support the mission, strategic goals and objectives of the office. The Director distills complex information for audiences including but not limited to internal decision makers, the Board of Directors, the university community and the public. The Director also works alongside content creators in the Office of Strategic Communications to produce and coordinate content creation, and tracks and evaluates content performance. The Director develops and edits seven internal communication newsletters with audiences ranging from students to parents, faculty, and staff. The Director reviews analytics to assess success of internal communication efforts. The Director works to ensure that non-academic websites are up-to-date and dynamic. The Director manages two staff members – the manager of internal communications and the manager of communications for planning and facilities management. Work Interactions The Director is a dual report to the Senior Associate Vice President for Operations and the Associate Vice President for Communications. This position will sit within the Office of Strategic Communications. The Director works closely with the Senior Associate Vice President for Operations, who manages the Office of the COO. The Director works regularly with colleagues in the departments that report to the EVP/COO and collaborates with communications staff throughout the enterprise and serves as a liaison to the Office of Strategic Communications. As a Member of the Office of Strategic Communications, the Director will work closely with the Associate Vice President of Strategic Communications and content creators (editorial writers, videographer, graphic designers) to fully leverage Communications resources to highlight university initiatives. The Director has two direct reports, the Internal Communications Manager and the Planning & Facilities Management Communications Manager.

Requirements

• A minimum of five years project management, communications, web development, executive writing or consulting experience – preferably within higher education or a business and/or a fiscal environment.
• A willingness and ability to prepare executive communications, including PowerPoint presentations and speeches/talking points.
• Experience building out robust communications plans with change management; significant experience leading organizational change/projects in a complex environment with multiple stakeholders; ability to articulate vision, opportunities, and key information to executive leaders, the Board, the University community and the public.
• Ability to organize/lead projects requiring integration of efforts across colleagues, university entities and external vendors/partners.
• Ability to edit communications and web content to ensure accuracy and clarity.
• High level of initiative and motivation; excellent oral and written communication skills, strong in PowerPoint, Excel, website maintenance and data manipulation.
• Undergraduate degree required.

Nice To Haves

• Experience in an academic/higher education environment is a plus but not required.

Responsibilities

• The Director conducts comprehensive reviews of major initiatives and develops and implements strategic communication plans that support the mission, strategic goals and objectives of the office.
• The Director distills complex information for audiences including but not limited to internal decision makers, the Board of Directors, the university community and the public.
• The Director also works alongside content creators in the Office of Strategic Communications to produce and coordinate content creation, and tracks and evaluates content performance.
• The Director develops and edits seven internal communication newsletters with audiences ranging from students to parents, faculty, and staff.
• The Director reviews analytics to assess success of internal communication efforts.
• The Director works to ensure that non-academic websites are up-to-date and dynamic.
• The Director manages two staff members – the manager of internal communications and the manager of communications for planning and facilities management.

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.

What This Job Offers

• Job Type: Full-time
• Career Level: Director