Director of Commercial Operations

1-800-GOT-JUNK?- Atlanta

20m • $45,000 - $85,000 • Onsite

About The Position

The Role: Southwind, a leading operator of 1-800-GOT-JUNK? and other premier home service brands, is expanding our B2B division. We are seeking a Director of Commercial Operations to build and lead a dedicated commercial service team.
You will act as the bridge between sales and execution—managing logistics for high-volume commercial jobs, ensuring billing accuracy, and coaching a specialized truck team to deliver white-glove service to our business clients.

Requirements

• Field Experience: Background in logistics, waste management, construction, facility services, or fleet operations.
• Leadership: Proven ability to manage field crews, enforce safety standards, and drive performance.
• Process Mindset: You are systems-oriented and can enforce workflows (SOPs) to ensure billing and service consistency.
• Communication: Strong ability to coordinate between field teams, dispatch, and corporate B2B clients.

Responsibilities

• Team Leadership: Hire, train, and coach a dedicated commercial crew to handle large-volume jobs, tight access sites, and high-expectation B2B clients.
• Operational Execution: Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).
• Financial Integrity: Own the accuracy of the billing cycle. You will ensure job notes, photos, and surcharges are documented correctly to reduce invoice disputes and days sales outstanding (DSO).
• Quality Control: Ensure every commercial client receives consistent service. You will handle escalations, manage site access issues, and validate safety compliance.
• Sales Collaboration: Partner with the dedicated commercial sales executive to ensure estimates match operational reality and attend walkthroughs for complex projects.

Benefits

• Commission Structure designed for high earning potential, rewarding top performance with industry-leading compensation.
• Career advancement opportunities with professional development and leadership training.
• Recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company".
• Comprehensive benefits package including health, life, dental, and vision insurance.
• 401k matching program and options for HSA/FSA, AD&D, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed