Director of Commercial Operations

Mark43•New York City, NY

1d•$185,000 - $260,000•Remote

About The Position

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We’re looking for a Director of Commercial Operations to scale our Go-To-Market (GTM) and deal operations, reporting to the VP of Revenue & Customer Operations. This leader will shape and scale our commercial engine by overseeing strategic deal execution, pricing governance, end-to-end deal life cycle processes and systems, and process optimization. You’ll be a key connector between Sales, Account Management, Legal, Finance, Product Marketing, Product, Sales Ops, and Customer Success, making it easier to do business with Mark43 and helping us grow responsibly and predictably. The Director of Commercial Operations will own the end-to-end commercial execution engine that enables the company to win, structure, and close business efficiently and responsibly. This role sits at the intersection of Sales, Legal, Finance, Deal Desk, and Operations , ensuring that commercial deals are structured to support growth, mitigate risk, and scale sustainably. This leader is responsible for translating commercial strategy into repeatable processes, clear ownership, and disciplined governance across the deal and Q2C lifecycle —from opportunity intake through execution, expansion, and renewal.

Requirements

We’re looking for a Director with 8+ years of experience in commercial operations, sales strategy, or GTM enablement.
You've led teams, worked across executive stakeholders, and built operational systems that scale.
Public sector or enterprise SaaS experience is required.
Lead with clarity . You distill complex problems into actionable plans and communicate with precision.
Operate cross-functionally with ease . You work well with Sales, Legal, Product, and Finance—and know how to balance their needs.
Thrive in ambiguity . You’re a builder who likes to create structure where none exists.
Bring a systems mindset . You think about processes, incentives, and data holistically—and design with scale in mind.

Responsibilities

Partner with Sales, Finance, Legal, and GTM leadership to define and operationalize commercial deal strategy aligned to business priorities.
Act as the connective tissue between Sales, Legal, Finance, Sales Ops, and Services to eliminate friction and ambiguity in commercial execution.
Lead and scale our deal enablement processes and t eams, Deal Desk function, enabling efficient, compliant, and customer-friendly deal execution
Champion ease of doing business—both for internal teams and external buyers
Translate strategic business goals into tactical process improvements across our GTM motion
Identify bottlenecks, compliance risks, and inefficiencies in deal workflows. Design and implement scalable processes, templates, playbooks, and approval frameworks.
Partner with RevOps, Finance, Legal, Deal Desk, and IT on tooling strategy (CRM, CLM, pricing, contract vehicle tracking).
Provide strategic guidance on deal structure, pricing constructs, contract vehicles, and risk tradeoffs for complex or non-standard deals.
Work with Deal Desk to drive consistency and predictability in deal cycle times and approval paths
Establish standardized intake, review, approval, and execution workflows for commercial deals.