Director of Commercial Operations – Immunology – West Region

MSD • Helena, PA

15h • Remote

About The Position

Our company aspires to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our Immunology Sales team and help us deliver clinical product information, educational materials, and clinical training programs to healthcare providers and systems, ultimately achieving better patient outcomes in their communities. We are seeking an experienced sales leader to lead an immunology sales region for their respective geography. This Director of Commercial Operations (DCO) has overall responsibility for the management and results of the customer teams for which they are responsible. This includes staffing and selection of the customer team leaders and customer team representatives, development of strategic plans, resource allocation decisions, ownership/management of the "customer experience," and accountability of the P&L for their assigned region. This is a field-based sales leadership position that is responsible for the U.S. West region.

Requirements

• BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry.
• Minimum of 3 years of people management experience.
• At least 3 years’ experience building and managing customer relationships.
• Resident of the U.S. West region with the ability to travel up to 50%, including overnight trips within the assigned territory.
• Demonstrated ability to develop regional strategic business plans, implement omnichannel strategies, and partner cross-functionally to achieve launch and growth objectives.
• Strong knowledge of regional healthcare dynamics, including provider organizations, IDNs, specialty pharmacies, and access/reimbursement considerations.
• Track record of building and developing high-performing teams; strengths in strategic agility, business acumen, decision quality, driving results, managerial courage, and building effective teams.
• Valid driver’s license.

Nice To Haves

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
• Deep experience in immunology, specifically Inflammatory Bowel Disease within Gastroenterology, including proven success in competitive markets and product launches.

Responsibilities

• Lead, recruit, develop, and retain a high‑performing regional team to execute approved customer engagement strategies that achieve business objectives.
• Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints.
• Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement.
• Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies.
• Deliver regional business results and meet defined P&L targets.
• Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals.
• Contribute to national strategy and tactics through active participation on cross-functional teams.
• Proactively identify and pursue opportunities to grow the business.
• Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies.
• Provide input to set annual financial goals for the assigned customer base.
• Ensure compliance with company policies, business practices, and regulatory requirements.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Director