Director of Coffee Experience

Aramark•Sunnyvale, CA

10d•$95,000 - $105,000•Onsite

About The Position

LifeWorks seeking a Director of Coffee Experience to lead a high-end coffee bar and bistro operation in a premium environment. This unique opportunity offers the chance to oversee an intimate hospitality setting featuring handcrafted coffee beverages, fresh pastries, and elevated savory lunch offerings while managing a small, dedicated team. The Food Service Director will be responsible for all aspects of daily operations, including team leadership, service excellence, food quality, client relations, and financial performance. Success in this role requires a hands-on leader who can deliver a refined guest experience, maintain exceptional standards, and foster a welcoming atmosphere for guests and clients alike. Operating seven days a week from 8:00 AM to 7:00 PM, this venue provides a hospitality-focused experience that blends the warmth of a neighborhood cafe with the professionalism and service standards of a corporate dining environment. LifeWorks Restaurant Group crafts thoughtful, chef-led dining and hospitality experiences designed around the people and places we serve. From the first conversation, our teams work as true partners with our clients, shaping everything from the design of a space to the way the experience comes to life. We craft thoughtful, elevated experiences that leave people more inspired, more connected, and genuinely cared for. LifeWorks Restaurant Group is part of Aramark's Workplace Experience Group.

Requirements

Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Requires previous experience in food service
Requires a bachelor’s degree or equivalent experience
Strong communication skills
Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Must be able to stand for extended periods of time.

Responsibilities

Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
Ensure food services appropriately connects to the Executional Framework
Coach employees by creating a shared understanding about what needs to be achieved and how to execute
Reward and recognize employees
Ensure safety and sanitation standards in all operations
Identify client needs and effectively communicate operational progress
Adopt Aramark process and systems
Build revenue and manage budget, including cost controls regarding food, beverage and labor
Ensure the completion and maintenance of P&L statements
Achieve food and labor targets
Manage resources to ensure quality and cost control within budgetary guidelines
Implement and maintain Aramark agenda for both labor and food initiatives
Create value through efficient operations, appropriate cost controls and profit management
Full compliance with Operational Excellence fundamentals, including food and labor
Direct and oversee operations related to production, distribution and food service
Maintain a safe and healthy environment for clients, customers and employees
Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
Recruits, hires, develops and retains front line team.
Conducts period inventory
Maintains records to comply with ARAMARK, government and accrediting agency standards
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
May participate in sales process and negotiation of contracts
Looks for opportunities to implement new products and services which support sales growth and client retention
Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices