Director of Clubhouse Operations

Cosmos Club•Washington, DC

About The Position

Are you skilled at balancing service excellence with operational efficiency? Do you believe strong operations start with strong people and clear communication? Will you jump at the chance to inspiring others to learn and grow? Do you want to join a team that strives each day to create lasting memories for members and guests? If you answered yes, please know that Cosmos Club is seeking a Director of Clubhouse Operations to further provide true hospitality to our distinguished members and guests. Interested candidates must apply separately online at https://kkandw.my.salesforce-sites.com/careers/ts2__Register?jobId=a0xVm000004KUqrIAG&tSource= to be considered. Cosmos Club, founded in 1878, is a private social club for men and women distinguished in science, literature and the arts or public service located in the heart of Washington, DC. Members come from virtually every profession that has anything to do with scholarship, creative genius or intellectual distinction. Cosmos Club is looking for team members who believe in the impact of kindness and the power of teamwork. We strive to provide our members and guests an atmosphere of warmth, dignity, and elegance. If you would like to be a part of our mission, check out the position below! JOB DESCRIPTION Summary/Objective: The Director of Clubhouse Operations oversees all clubhouse departments including Membership, Engineering, Housekeeping, Front Desk, Member and Guest Relations, and Member Services to ensure smooth, high-quality operations and achievement of the Club's performance and financial goals. This role focuses on elevating the member experience, fostering employee engagement, and maintaining the highest standards of service and efficiency throughout the Club.

Requirements

A bachelor's degree is preferred, with a focus on Hospitality Management
Substantial private club or hospitality experience will be considered in lieu of the degree
Minimum of five to seven years of progressive leadership experience in a high-caliber, multi-outlet environment, such as a hotel, resort, private club, or corporate food and beverage operation
Building and maintaining strong relationships with both members and team members, where members' needs are prioritized, coupled with an intuitive mentoring style that encourages staff development and advancement
Evidence of a supportive leadership approach that emphasizes employee growth, high morale, and a strong, team-oriented culture
Commitment to delivering a consistently first-class member experience through strategic foresight, problem-solving, and attention to detail in all aspects of Clubhouse Operations
Demonstrate exceptional organizational and interpersonal skills, with high emotional intelligence, warmth, and approachability that reflect genuine hospitality.
Bring executive presence and diplomatic communication to interactions with members, staff, and leadership alike

Nice To Haves

Industry certifications such as CCM are encouraged but not required

Responsibilities

Oversees daily Club operations including the following departments: Membership, Engineering, Housekeeping, Front Desk, Member and Guest Relations and Member Services
Recruits, trains and provides performance feedback within their departments
Works with the department heads and accounting on budgeting for the following fiscal year and makes sure the current budget is being followed
Assists with the capital budget for all necessary clubhouse equipment and recommends facility renovation needs