Director of Clubhouse Operations

Bellerive Country Club•Creve Coeur, MO

About The Position

The Director of Clubhouse Operations provides leadership and oversight for Bellerive Country Club’s facilities and operational functions, including Valet, Housekeeping, Locker Rooms, Maintenance, Security, Camp, Pool, and Recreational Sports. The role maintains high standards of operational excellence, safety, service, and facility presentation to support a positive, consistent experience for Members, guests, and employees. The Director supports planning, development, and execution of strategic and required capital projects and budgets. This includes evaluating operational needs, researching and recommending improvements, coordinating projects, and implementing policies and procedures that promote efficient and consistent Clubhouse operations. The role collaborates with leadership and other departments to improve operations and facilities, support strategic objectives and financial goals, and uphold service standards. The Director leads assigned staff and operations, manages resources and budgets, oversees facility maintenance and pool and audiovisual operations, and coordinates projects with employees, leadership, committees, and vendors. The position also supports cross-departmental operational needs, employee development, safety, and effective communication.

Requirements

Working knowledge of electrical, plumbing, mechanical, refrigeration, hydraulic, and building infrastructure systems, including irrigation systems, automatic valves and controllers, pumps, and pumping systems; ability to perform or oversee routine troubleshooting, maintenance, and repairs.
Knowledge of occupational hazards and applicable safety practices, including the ability to identify hazards and implement precautions.
Ability to manage and prioritize multiple projects, with strong organizational, project management, and time management skills and attention to detail.
Ability to work effectively in a fast-paced, dynamic environment, independently and collaboratively, while accepting direction and exercising sound judgment and problem-solving skills.
Professionalism, integrity, interpersonal effectiveness, and ability to communicate and collaborate with employees at all organizational levels while maintaining confidentiality; tact, discretion, and diplomacy.
Ability to read, write, and communicate clearly and effectively in English in person, in writing, and over the telephone.
Strong analytical and critical-thinking skills and ability to handle routine tasks, sensitive issues, and complex assignments efficiently and with sound judgment.
Ability to travel as required by the position and organizational needs.
Ability to remain stationary or mobile for extended periods throughout the workday and, if required, lift, move, or transport up to 50 pounds.
Bachelor’s degree in a related field preferred; a two-year degree combined with relevant education, training, and experience in a related discipline will be considered.
At least seven years of progressive responsible experience in facilities, property, maintenance, or a related operational environment.
Valid driver’s license required.

Nice To Haves

Prior supervisory or management experience.
Relevant professional, specialty, or advanced training and/or licenses in facilities maintenance, HVAC, plumbing, pool operations, or related disciplines.
Current and ongoing Club Management Association of America (CMAA) continuing education.
Bachelor’s degree in a related field.

Responsibilities

Lead Clubhouse operations and maintain appropriate staffing and standards for service, cleanliness, functionality, safety, and appearance across assigned areas.
Manage Clubhouse supplies and operational resources, including cleaning and linen supplies and shipping and receiving activities.
Oversee facility maintenance and infrastructure needs, including planning and implementing painting, electrical, plumbing, and other repairs.
Oversee audiovisual operations, including equipment procurement, setup, maintenance, troubleshooting, and event support.
Manage seasonal pool operations, including opening and closing, cleanliness, staffing, training, safety, and appearance standards.
Develop and manage annual operating and capital budgets for assigned areas; track, forecast, and report operational and project expenses.
Lead and coordinate ongoing and one-time projects, including bids, vendor recommendations, capital forecasts, approvals, budget and schedule monitoring, variance communication, and project documentation.
Coordinate project and worksite activities with leadership, committees, vendors, and staff; communicate schedules and operational impacts; conduct safety orientations and training as appropriate.
Collaborate with Food & Beverage, Golf, Grounds, and Racquets to coordinate operational support, including golf course amenities and related requests.
Build working relationships with Members, guests, and employees; evaluate feedback and recommend operational improvements.
Lead, coach, and develop assigned staff by setting development goals, providing feedback, fostering teamwork and belonging, and supporting engagement and performance.
Communicate proactively with staff and leadership about operations, concerns, scheduling, projects, and other matters; ensure concerns are addressed and resolved in accordance with policies.
Participate in operational and Committee meetings as directed.
Complete other duties as assigned by the Director of Operations or other members of Bellerive’s leadership team.