Director of Clinical Services - Domestic Violence Programs

Urban Resource Institute (URI)•New York, NY

9d•$65,000 - $86,700•Onsite

About The Position

The Director of Clinical Services will be responsible for the clinical and administrative supervision of Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists, and Interns. This role involves providing individual and group supervision, coordinating staff training and professional development, conducting mental health assessments, and developing/facilitating resident groups. The position also includes assisting with client service hotlines, coordinating mental health/psychiatric care, providing brief psychotherapy, developing community resources, monitoring resident records, functioning independently in crisis situations, assisting with reports and evaluations, and addressing client complaints. Additionally, the role involves increasing awareness of the organization's DV services through presentations and other speaking engagements, and performing other duties as needed.

Requirements

Passion for URI’s mission, vision and core values with the ability to communicate this passion to others.
Five (5) years of experience working with victims of domestic violence experiencing trauma, poverty, and/or homelessness.
Three (3) years of prior Supervisory experience is required.
Licensed Masters in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a comparable clinical degree and license.
Excellent computer knowledge and aptitude of Microsoft Office applications.
Strong organizational skills that reflects an ability to perform and prioritize multiple tasks seamlessly.
Expert level written and verbal communication skills with the ability to represent the organization externally across a wide range of stakeholders and constituencies.
Exceptional interpersonal, critical thinking, and communications skills, and the ability to develop positive and productive relationships with a dispersed team to build buy-in across the organization.
Highly resourceful team-player, with the ability to also be extremely effective independently.
Excellent business acumen, leadership presence with professional integrity and thought leadership skills.
Work in collaboration with other departments, agencies, systems and institutions to maximize scarce resources.
Proven ability to ensure Quality Assurance and Best Practices in client service delivery.
Strong commitment to equity and social justice including a focus on self-awareness and engagement of continuous learning around issues of diversity equity and inclusion; high level of Emotional Intelligence (EQ).
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
Acknowledge and application of self-care and work-life balance for self and others.

Responsibilities

Provide clinical and administrative supervision of Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists and Interns.
Provide individual and group supervision to staff.
Coordinate staff training, case conferences, and other opportunities for the professional development of staff.
Conduct mental health assessments by completing comprehensive functional evaluations.
Develop, monitor and facilitate groups for residents.
Assist with client service hotlines as needed.
Coordinate mental health/psychiatric care and referrals.
Provide brief psychotherapy for clients (individuals and families).
Develop a network of appropriate resources, including community base organizations and social services providers.
Monitor resident records for compliance and best practices, including regular review of progress notes and service plans.
Function independently at the facility in times of crisis, in the absence of the Program Director.
Assist with required reports and program evaluations as needed.
Work with others to address client complaints and conduct investigations as required.
Increase the awareness of the organization’s DV services by engaging in activities such as, but not limited to, presenting at conferences and/or other speaking engagements.
Other duties as requested based on department, program and/or organizational needs.