Director of Clinical Quality - 901

Telecare Corporation•Alameda, CA

5d•$134,060 - $165,568•Remote

About The Position

The Director of Clinical Quality provides strategic leadership and oversight of Telecare's Clinical Quality Management Program. Responsibilities include accreditation readiness and surveys, quality improvement initiatives, adverse and sentinel event oversight, clinical risk management, regulatory compliance, policy development, quality data analysis, staff development, coaching and enterprise-wide clinical quality initiatives.

Requirements

Master’s degree and five (5) years’ experience in a leadership/management position working with persons with severe and persistent mental illness
Experience participating and/or leading CARF and/or Joint Commission surveys.
Experience with Root Cause Analysis (RCA), Performance Improvement, and Risk Management.
Demonstrated ability to lead multi-site accreditation efforts and quality improvement projects
Must be willing to travel 50%
Must be at least 18 years of age
Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

Nice To Haves

Knowledge of regulatory requirements and/or accreditation standards desired
Current licensure as a clinical professional (LCSW, LMFT, LPCC, Psychologist, RN, or equivalent)

Responsibilities

Oversees quality dashboards, quality indicators, and performance improvement activities.
Monitors trends related to adverse events, complaints, grievances, critical incidents, regulatory and legal findings.
Plans, executes and oversees Organization-wide CARF accreditation processes and survey.
Plans, executes and oversees Joint Commission accreditation processes and survey.
Supports programs undergoing complaint surveys.
Supports corrective action plans resulting from surveys, audits, investigations, and regulatory reviews.
Collaborates with VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation to provide ongoing management and training related to implementation of corporate-wide clinical quality processes and initiatives.
Providing Quality data to the VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and other Telecare leadership.
Supervising Clinical Quality Managers (Clinicians and RNs).
Identifying actual and potential clinical risks or trends; communicating the presence of clinical risk to the VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and Telecare leadership; and decreasing potential liability to the corporation.
Participates in Regional activities, effectively communicates with Regional leadership and oversees Regional Report completion.
Provides direct oversight of all adverse/sentinel events that occur.
Works directly with programs and Clinical Quality Managers to provide consultation and guidance.
Works collaboratively with other functional departments to ensure investigation activities are complete.
Supports Clinical Quality Managers in RCA (Root Cause Analysis) completion and follow-up.
Updates VP – Quality and Risk Management of sentinel event documentation collection and completion.
Creates/updates/reviews policies promptly through Policy Manager.
Provides leadership, coaching, supervision, and performance management for Clinical Quality Managers and other assigned quality staff.
Oversees development and reporting of clinical quality metrics, quality scorecards, trend analyses, and executive reports for senior leadership and governing bodies.
Oversees development, review, and completion of regional quality reports and action plans.
Assists with content creation/coordination of quarterly Standardization Meetings for all product lines.
Leads/participates in committees/workgroups that support the department and Telecare.