Director of Clinical Practice and Safety, Administration (Novato), Full Time, Days

MarinHealth Medical Center • Novato, CA

26d • Onsite

About The Position

The Clinical Operations Director leads clinical oversight, process implementations, and monitoring of all clinical processes at the MHMN clinic locations. Collaborates to maintain compliance with standards and regulations about clinical processes and governing affiliates. This role acts as a liaison between clinic leaders, providers, senior management, and UCSF leaders. To ensure the delivery of clinically regulated, high-quality, safe, and efficient patient care, the Clinical Operations Director is responsible for developing and implementing process improvement initiatives, training, and leadership development efforts for all clinical staff. This role is responsible for the management of clinical trainers, clinical float pool, and employee health programs. This position requires the ability to lead change while maintaining best practices. Areas of responsibility include clinical regulations, EMR, clinical best practices, protocol creation and implementation, clinical budgets, clinical staffing, training, projects, affiliate liaison, and leadership development.

Requirements

• A Bachelor’s degree in business or a healthcare-related field is required.
• 8-10 years’ experience in a multi-clinic healthcare environment.
• 5+ years’ experience in a clinical regulation role.
• Previous experience in a medical office: medical assisting, management of staff, operational management, or project management.
• Knowledge/experience with EMR and/or practice management systems.
• Possesses excellent communication skills (verbal and written).
• Demonstrates meticulous attention to detail.
• Ability to drive to/from various clinic locations (requires a California Driver’s License and automobile insurance in good standing).
• Model C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety.

Nice To Haves

• Clinical Master’s degree preferred
• use of Epic a plus

Responsibilities

• Leads clinical oversight, process implementations, and monitoring of all clinical processes at the clinic locations.
• Collaborates to maintain compliance with standards and regulations about clinical processes and governing affiliates.
• Acts as a liaison between clinic leaders, providers, senior management, and UCSF leaders.
• Develops and implements process improvement initiatives, training, and leadership development efforts for all clinical staff.
• Manages clinical trainers, clinical float pool, and employee health programs.
• Identifies, develops and implements clinical process improvement initiatives based on each individual clinic’s needs while balancing the overall goals of the organization and regulatory compliance.
• Monitors and analyzes clinical protocols for efficiency and accuracy company-wide.
• Creates, develops, implements and monitors initiatives in order to maximize clinical offerings and best in class clinical staff; including professional development decisions.
• Acts as a liaison between clinical staff and senior management.
• Identifies, develops and implements specific training and leadership development efforts for the clinic leaders, providers, and clinical teams.
• Partners with Operations Managers and COO to prepare and present monthly financials, staffing analysis, and other reports.
• Improves clinical safety and quality needs for the clinics.
• Is highly involved in the clinic quality committees.
• Ensures compliance with regulations, clinical workflows, and clinical employees working to their licenses.
• Manages clinical trainers, and oversight of float pool.
• Manage employee health program through onboarding and annual compliance requirements.
• Acts as clinical expert in response to patient survey requirements.
• Leads projects as needed within MHMN as well as with affiliates.
• Provides solutions to complex business issues.
• Adherence to MHMN’s Behavior Standards of Excellence, including: Exceptional customer service; Respectful communication with patients, physicians, and coworkers; Professionalism in all work-related interactions; Effective teamwork; Safe work environment; Positive attitude.
• Perform all other duties as required or assigned.

Benefits

• Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director