Director of Clinical Operations

Allara•Manhattan, NY

2d•Hybrid

About The Position

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes . As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. The Opportunity The Director of Clinical Operations will own the full provider network operations function end-to-end. The role owns two connected jobs: getting providers live and productive quickly, credentialing, payer enrollment, onboarding, and ramp — and keeping the network running well once they are. You'll own the outcomes , not just the processes. The right person is a seasoned operations leader who is process-obsessed, energized by automation and tooling, comfortable with ambiguity, and motivated by the challenge of scaling something that isn't fully built yet. Healthcare operations experience is preferred and may give you a jump start on understanding the complexities in the environment we are working in, but mindset matters more than resume.

Requirements

5-7 years of experience in high growth operations, with a preference for direct exposure to provider network management, credentialing, or multi-state licensing
Demonstrated ability to build and improve operational systems in a fast-moving, resource-constrained environment - you've built something from scratch before
Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it
Margin/ cost / P&L ownership experience
Strong analytical skills: comfortable pulling data, identifying trends, and translating insights into operational decisions
Excellent cross-functional communicator, able to work across clinical, product, and operations teams and move things forward without direct authority and distill down fuzzy information into clear and direct insights
Genuinely excited by automation, tooling, and AI. You see technology as a force multiplier, not a threat and would be excited to share your latest work

Nice To Haves

Healthcare operations experience is preferred
Experience in telehealth or multi-state provider network operations
Familiarity with credentialing systems, EHR platforms, LMS platforms, workflow automation tools, and other practice management tooling
Familiarly with women's health, virtual care, or collaborative care models

Responsibilities

Build, scale and repeat: Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands
Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states
Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking
Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams
Lead margin performance and provider compensation strategy
Translate strategic goals into concrete operational plans, and activate your team to execute reliably
Own the provider lifecycle: Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing
Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff
Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time
Identify where manual, error-prone processes exist and lead the charge to automate or systematize them
Lead the team: Effectively coach and manage a team of functional owners including managers and independent contributors to effectively execute against our operational initiatives
Lead efforts on AI enablement, automation, and overall efficiency and reliability across the clinical operations team
Serve as a thought partner in cross-functional workgroups, strategic planning, and leadership initiatives
Turn data and project updates into actionable insights and clear recommendations to leadership