Director of Clinical Operations & Video Engagement

Scene Health

6d•$120,000 - $135,000•Remote

About The Position

Scene Health is on a mission to solve medication non-adherence. We're a diverse team of clinicians, technologists, and public health enthusiasts building high-impact, patient-centered solutions. The Director of Clinical Video Engagement will lead and scale the clinical team at the center of Scene's asynchronous video-based care model. This is a video-first leadership role: you will own how our nurses, pharmacists, and health coaches show up on camera, and you will be accountable for the quality, consistency, and impact of every video-based patient interaction. Operations and people management are core to the job — but the differentiator we're hiring for is the ability to lead a team whose primary craft is engaging patients through video. You will build the standards, coaching systems, and performance frameworks that turn video into Scene's most powerful adherence and retention tool, while also running the day-to-day operations — staffing, QA, compliance — that keep a clinical video program running at scale. We’re looking for a dynamic, strategic leader to be the driving force behind building, managing, and scaling a high-performing clinical organization that delivers exceptional, patient-centered care through Scene’s digital patient engagement platform, anchored by asynchronous video. This role centers on people leadership, operational discipline, and accountability, with a strong emphasis on driving innovative, high-quality digital patient engagement at scale. This hands-on leadership role blends operational rigor with compassionate team development to build a strong, values-driven clinical culture and to improve retention in care and long-term patient engagement. You will lead teams delivering Video Directly Observed Therapy (VDOT), video-based medication engagement and health coaching, pharmacy services (including MTM and CMRs), and other clinical interventions delivered through Scene’s platform, while fostering a department where clinicians feel supported, accountable, and proud of the care they provide.

Requirements

Clinical background (e.g., Nurse, Pharmacist, PA, or equivalent).
10+ years of progressive leadership experience leading clinical teams, including in technology-enabled or digitally delivered care models.
Demonstrated experience building and coaching teams on video-based or camera-facing communication — e.g., telehealth, video coaching, virtual care, or similar.
Proven success in building team structures, performance frameworks, and engagement or retention metrics.
Experience developing and enforcing clinical protocols, QA programs, and quality standards within scalable, tech-driven care models.
Strong data and technology fluency, with hands-on experience using digital tools to manage operations and performance.
Bachelor's degree required.

Nice To Haves

Experience leading digital health or virtual care programs, especially those leveraging asynchronous video engagement.
Experience working in a startup or health tech company.
Experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives.
Advanced degree (e.g., MBA, MPH, MScN).
Spanish language capabilities.

Responsibilities

Own Scene's Engagement Standards for video-based care — defining what “good” looks like on camera for clarity, empathy, tone, adherence support, and clinical accuracy.
Set the vision for how asynchronous video is used to motivate, retain, and support patients over time, and continuously evolve that vision as the platform and patient population grow.
Identify, test, and scale new video engagement approaches — formats, cadence, messaging — that improve adherence and continuity of care.
Serve as the clinical and video-engagement voice in program and workflow design, recommending enhancements that improve video quality and patient experience.
Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, digital patient engagement, innovation, and operational performance.
Translate strategy into operating plans, team structures, staffing models, and performance expectations.
Partner closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, optimized, and scaled with operational excellence.
Serve as a clinical voice in product and workflow design, recommending enhancements that improve team efficiency, video quality, and patient experience
Lead, mentor, and grow a diverse clinical team — nurses, pharmacists, health coaches, and support staff — into confident, effective video communicators.
Build performance management frameworks that explicitly measure video engagement quality, not just throughput — including clarity, empathy, and impact on medication adherence.
Coach individuals and teams directly on on-camera presence and technique; model high-quality video engagement yourself, including appearing on video.
Own patient engagement and retention KPIs; oversee staffing, scheduling, and coverage to hit service levels and engagement targets.
Partner with HR to design training, hiring criteria, competency assessments, and succession plans built around video engagement skills, not just clinical credentials.
Implement and maintain QA programs that evaluate video engagement effectiveness alongside clinical quality and protocol adherence.
Monitor performance in real time; identify engagement, quality, or compliance gaps and act quickly and consistently.
Standardize SOPs and escalation pathways to reduce variability in how video is delivered across the team.
Ensure accurate, timely documentation to support billing, reporting, and compliance.
Use operational platforms (e.g., Salesforce, Talkdesk, Scene's platform) to track KPIs and inform decisions; analyze performance data to find engagement innovation opportunities and intervention needs.
Partner with Enrollment, Customer Success, Growth, and Product to launch, optimize, and scale video-based clinical programs.
Represent the clinical video engagement function at external meetings and events.