Director of Clinical & Operational Strategy, Acute Care

TeleTracking Technologies, Inc. • Pittsburgh, PA

12d

About The Position

The Director of Clinical & Operational Strategy, Acute Care provides system-level clinical and operational subject matter expertise to inform TeleTracking’s product strategy, use case development, and acute-care operational design. The role partners with Product, Analytics, Commercial, Clinical Services, and other internal teams to align recommendations with current-state and future-state workflows, regulatory and accreditation considerations, and enterprise performance drivers. This position operates as a senior individual contributor within a formal triad model alongside Product and Services leadership. This job description is not intended to be an all-inclusive list of duties, responsibilities, or qualifications associated with the role.

Requirements

• Registered Nurse (RN) or equivalent clinical licensure required
• 5–7 years of acute-care clinical experience required
• Experience with hospital operations, care management, throughput, or patient flow required
• Demonstrated ability to collaborate effectively across functions and levels required
• Strong written and verbal communication skills and analytical skills
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

• Master’s degree (MBA, MHA, MSN, or similar) preferred
• Experience in digital health, product strategy, workflow redesign, or command center models
• Familiarity with AI-enabled or data-driven platforms (preferred)

Responsibilities

• Translate acute-care clinical and operational workflows into clear requirements, use cases, and decision support for Product and Engineering teams.
• Contribute to roadmap development through use case definition, workflow validation, and future-state capability design in collaboration with cross-functional stakeholders.
• Incorporate health-system performance drivers into analyses and recommendations (e.g., length of stay, throughput, labor efficiency, contribution margin, avoidable delays, access constraints, capacity bottlenecks) while adhering to applicable policies and standards.
• Collaborate with stakeholders across Product, Commercial, Clinical, Enterprise Analytics, Services, and other internal teams to scope, validate, and deliver strategic recommendations.
• Solicit and consider diverse perspectives and data sources to support sound judgment and reduce bias in analysis.
• Synthesize cross-functional input into documented, enterprise-aligned recommendations and communicate rationale, tradeoffs, and assumptions.
• Follow company policies and applicable legal/regulatory requirements when handling sensitive information (including patient or client data, as applicable) and when engaging with customers, partners, or internal teams.
• Represent the full acute ecosystem: ED, inpatient, ICU, care management, patient flow, transfer/access, and transitions of care.
• Exclude perioperative operations, while incorporating the operational transitions to and from perioperative services (pre-op readiness, post-op placement, bed flow, downstream constraints etc.).
• Frame decisions within the broader health-system context, incorporating clinical, operational, and financial implications.
• Convene and facilitate stakeholders across the organization — Product, Services, Commercial, Clinical, and others — to achieve aligned, enterprise-level results.
• Reduce rework by promoting early engagement and multi-perspective planning.
• Model collaborative, alignment-first behaviors.
• Operate as one of three strategic leaders within the acute-care triad. Ensure clinical and system-level insights are incorporated into shared decision-making.

Benefits

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director