Director of Clinical Informatics & Health IT

Greater Baden Medical Services, Inc.•Brandywine, MD

22h•Onsite

About The Position

The Director of Clinical Informatics & Health IT will serve as the strategic and operational leader for Greater Baden Medical Services (GBMS) healthcare technology infrastructure, data analytics, and clinical reporting systems. This pivotal role bridges the gap between clinical operations and information technology. The Director will be responsible for developing, standardizing, and strengthening GBMS's existing health IT infrastructure, data governance, and analytics workflows to successfully position the organization for future growth. The Director will have enterprise-wide responsibility for managing and optimizing eClinicalWorks (eCW), leading data analytics workflows via Azara, and overseeing all health information technology (HIT) initiatives. A chief priority is turning raw clinical data into actionable dashboards, managing complex payer and federal reporting (including UDS), and developing continuous training programs for providers.

Requirements

Bachelor’s Degree in Health Informatics, Healthcare Information Technology, Computer Science, Nursing (with an Informatics focus), or a related field required.
Minimum of 5 years of progressive experience managing clinical informatics, data analytics, or HIT systems, ideally within a Federally Qualified Health Center (FQHC) environment.
Extensive, hands-on experience configuring and administering eClinicalWorks (eCW) and pulling data via Azara (or highly similar FQHC population health tools).
Proven experience directly managing technical staff (such as EHR analysts, administrators, or application managers) with a track record of optimizing team performance.
Demonstrated success in strengthening clinical data programs, dashboards, or IT support workflows to prepare an organization for operational scaling.
Deep understanding of HRSA UDS reporting requirements, HEDIS measures, and Medicaid/Medicare MCO quality incentive structures.
Exceptional teaching, communication, and interpersonal skills, with a proven ability to explain complex technical software workflows to non-technical clinical staff and providers.
Ability to read, interpret, and communicate written and verbal instructions effectively with employees, candidates, and stakeholders.
Must comply with Greater Baden Medical Services policies, compliance standards, and Code of Conduct.

Nice To Haves

Master’s degree preferred.
FQHC Experience Highly Preferred

Responsibilities

Evaluate, refine, and scale the clinical informatics and health IT function across the organization, transitioning existing processes into a highly integrated, mature data ecosystem.
Directly manage, mentor, and establish performance standards for the Clinical Applications team, including the EHR Manager and EHR Analyst.
Streamline team responsibilities, ticketing workflows, and project pipelines for the EHR support staff to ensure rapid, high-quality technical resolution for clinics.
Advance the overall health information technology strategy, strengthening technical frameworks to align with organizational growth and regulatory compliance.
Serve as the primary architect and administrator for eCW. Optimize and standardize system configurations, module implementations, upgrades, and template customization to reduce provider charting fatigue.
Act as the primary, authoritative liaison with eCW, Azara, health information exchanges (HIEs), and external IT infrastructure consultants.
Deepen the strategic utilization of Azara, embedding it further into the organizational culture for population health management, risk stratification, and quality improvement.
Strengthen the core infrastructure, timelines, and validation protocols for the compilation and submission of the annual HRSA Uniform Data System (UDS) report to ensure absolute data integrity.
Refine structured, repeatable workflows to pull, analyze, and submit clinical quality data for Managed Care Organizations (MCOs) and value-based care contracts to maximize incentive revenue.
Work collaboratively across clinical, operational, and financial departments to enhance, build, and launch automated dashboards and data visualizations (e.g., tracking HEDIS measures and operational KPIs).
Standardize and deploy a comprehensive, ongoing EHR training curriculum, onboarding program, and quick-reference resource library for all clinicians and medical staff.
Strengthen and enforce GBMS's data governance policies to ensure standardized, accurate, and consistent documentation habits across all service sites.