Director of Clinical Education and Development

Rezilient Health•Webster Groves, MO

1d•Onsite

About The Position

Rezilient Health is a hybrid primary care model where clinics are staffed by paramedics with a provider joining virtually. This model aims to make primary care access convenient, timely, and seamless, utilizing technology for high-quality patient assessments and transparency. The Director or Senior Manager of Clinical Education & Development is responsible for building, coordinating, and improving the learning and development ecosystem for all clinical operations functions: Medics, Care Navigators, Care Managers, and Providers. This role, based at Rezilient Health HQ in St. Louis, is an individual contributor role designed to be the Clinical L&D center of excellence. It partners closely with clinical operations leadership and cross-functional stakeholders to design and deploy evidence-based training that supports workforce readiness, clinical competency, and a culture of continuous learning. The ideal candidate will be adept at curriculum framework development and facilitating live training sessions.

Requirements

Bachelor's degree required; Master's degree (MSN, MHA, CNE, MBA) strongly preferred.
7+ years of experience in Learning & Development, clinical education, and instructional design within a healthcare setting.
Proficiency with content authoring tools (Articulate 360/Rise, Camtasia, Scribe, or other AI tools).
Demonstrated experience building and managing training programs across multiple clinical roles or workforce populations.
Proficient innovator with Learning Management Systems (LMS).
Strong instructional design skills with working knowledge of adult learning principles and established frameworks (ADDIE, SAM).
Strong data literacy — ability to build and interpret training metrics, identify trends, and use insights to drive program improvement.
Highly organized with the ability to manage multiple programs, timelines, and stakeholder needs simultaneously in a fast-paced, evolving environment.
Excellent written and verbal communication skills with experience presenting to clinical and operational leadership.
A confident, curious, and agile learner who thrives in ambiguity and takes ownership without a fully built playbook.
Collaborative, solutions-oriented working style with the ability to influence without direct authority in a matrixed clinical organization.
Active clinical licensure.

Nice To Haves

Master's degree (MSN, MHA, CNE, MBA) strongly preferred.
CPTD (Certified Professional in Talent Development).

Responsibilities

Design and own the L&D strategy for all four clinical operations functions: Medics, Care Navigators, Care Managers, and Providers.
Refine the structured learning framework spanning onboarding, role-specific competency development, continuing education, and leadership readiness pathways for clinical staff.
Partner with the Head of Clinical Operations and operational leaders to align all learning initiatives with organizational goals, operational priorities, and quality outcomes.
Establish and maintain a multi-modal learning approach (live, virtual/synchronous, asynchronous) appropriate to Rezilient's distributed, hybrid care model.
Lead training plan coordination across all clinical functions, ensuring program sequencing, scheduling, and deployment are operationally feasible and clinically sound.
Develop, curate, and maintain training content including onboarding curricula, clinical skill modules, workflow training, competency assessments, and reference materials.
Collaborate with Clinical Operations Leaders, Providers, Medics, Care Navigators, Care Managers, and clinical subject matter experts to translate clinical knowledge and workflow expectations into learner-centered educational materials.
Apply adult learning principles and established instructional design frameworks (ADDIE/SAM) to all content development.
Maintain a well-organized, accessible content library across all clinical roles.
Ensure all educational content remains current, evidence-based, and aligned with Rezilient's care model, regulatory requirements, and operational standards.
Implement, manage, and optimize the Learning Management System (LMS) for tracking course assignments, completion rates, competency records, and learner analytics.
Facilitate live and virtual training sessions for onboarding, in-service education, workflow updates, and skills reinforcement.
Coordinate training schedules in partnership with Clinical Operations Managers and training team leads to support deployment without disrupting clinical operations.
Support onboarding programs for all new clinical hires across roles, ensuring learners achieve defined competency milestones before independent practice.
Establish learning KPIs and evaluation frameworks to measure training effectiveness, competency attainment, and impact on clinical quality and operational performance.
Identify learning gaps through data, observation, performance management trends, and feedback from leaders and learners.
Develop and implement targeted remediation training plans in collaboration with people managers and clinical leaders when performance gaps are identified.
Continuously refine training content, delivery methods, and learner engagement strategies based on evaluation data.
Contribute to and inform quality improvement initiatives across clinical operations through L&D insights.
Serve as the primary L&D resource and subject matter expert for all of Clinical Operations, acting as the trusted partner to Medic leads, Care Navigation leadership, Care Management leadership, and the Provider group.
Partner with HR, Compliance, and Quality to ensure training programs meet regulatory, accreditation, and workforce compliance requirements.
Communicate training updates, program launches, and learning expectations through organized, consistent internal channels.
Promote a positive, psychologically safe learning environment that encourages growth, curiosity, and participation across all clinical roles.