Director of Clinical Admissions

Charlie Health

44d • $127,000 - $162,000 • Remote

About The Position

Charlie Health is a rapidly growing organization dedicated to connecting people with life-saving behavioral health treatment through personalized, virtual care. We are expanding access to meaningful care and driving better outcomes from the comfort of home. As the Director of Clinical Admissions, you will be responsible for building, growing, and leading the clinical team that serves as the primary point of contact for potential clients seeking treatment. This involves hiring, developing, and managing a team of Clinical Admissions Managers, Leads, Therapists, and Associates, ensuring they provide the necessary clinical supervision, coaching, structure, and accountability. You will own the clinical integrity of the admissions process, overseeing intake and assessments for national virtual intensive outpatient programs (IOPs), auditing documentation, and leading change management for processes and policies to ensure compliance, consistency, and compassion as the team and client volume grow. This role requires close collaboration with a counterpart Director of Clinical Admissions and other departments such as Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to ensure clinically appropriate admissions and effective team performance. The ideal candidate is an experienced, independently licensed clinician and people leader capable of growing a team, expanding admissions, and continuously improving team performance while prioritizing client safety and support from the initial interaction.

Requirements

• 5+ years of behavioral health experience required
• Master’s degree in mental health or a related field required
• If internal, 1+ year with Charlie Health
• Minimum of 2+ years in supervisory position (3+ preferred)
• Proven experience building, scaling, hiring for, and performance-managing teams, ideally in a high-growth or high-volume environment
• Experience leading change management and process improvement initiatives, including the rollout and adoption of new workflows
• Independent mental health licensure required (all disciplines welcome)
• Experience working with adolescents, young adults, and adults preferred
• Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
• Ability to energize, motivate, communicate, and build rapport at all levels within an organization
• High proficiency in navigating electronic medical record (EMR) systems, Zoom, Google Workspace, and other communication platforms
• Work authorized in the United States and native or bilingual English proficiency
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Availability to work a varied schedule that may include days, evenings, and weekends as needed; travel is minimal

Responsibilities

• Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth
• Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development
• Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability
• Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams
• Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment
• Assign treatment team members and group schedules while informing staff of new admissions
• Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming
• Lead and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible
• Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and equip the team to make consistent, accurate fit decisions
• Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay
• Construct provisional mental health diagnoses utilizing DSM-5-TR criteria
• Identify and connect with appropriate staff when crisis intervention, a safety assessment, or a higher level of care (HLOC) is needed during the intake process
• Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner
• Ensure programming information is presented thoroughly and supportively to help clients gain access to care
• Complete monthly chart audits to ensure compliance and quality assurance
• Document client information in accordance with regulatory standards using the electronic medical record
• Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team
• Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow
• Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency
• Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions
• Collaborate with Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and increase the efficacy of the admission process
• Ensure the completion of projects and initiatives that better support clients in obtaining access to care
• Perform other duties as assigned

Benefits

• Zero-stress medical, dental, and vision coverage
• Competitive salaries
• Generous PTO policy
• Fully paid subscription to a mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.)
• Complimentary yoga sessions for you and your loved ones, twice per month
• Performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Director