Director of Client Success

Odevo•St. George, UT

About The Position

Odevo and PMP are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments. Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. PMP offers unmatched expertise and personalized service in managing homeowner and condo associations in the U.S. California, Texas, Utah, Arizona & Colorado markets. PMP manages a diverse portfolio of communities, delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike. About the role The Client Success Manager is responsible for driving organic growth within the market by focusing on two core objectives: retaining existing association clients and generating new business opportunities. This role serves as a strategic bridge between operations, board relationships, and business development—ensuring communities receive exceptional service while identifying opportunities to expand the company’s footprint. This leader works closely with Community Association Managers (CAMs), Board Members, HOA leadership, and internal operational teams to strengthen client satisfaction, improve retention, reduce churn, and support the acquisition of new management contracts through referrals, relationship development, and proactive market engagement. The ideal candidate is highly relationship-driven, operationally sharp, and skilled in both client retention strategy and consultative sales. This role is ideal for a leader who understands that growth is not just about selling new business—it starts with protecting and strengthening the clients we already serve. You will play a critical role in building long-term relationships, improving operational excellence, and driving sustainable market growth in one of the fastest-growing regions in the country.

Requirements

5+ years of experience in community management, HOA management, client success, business development, or related leadership roles
Strong understanding of community association operations and board governance
Proven success in client retention, relationship management, and/or new business development
Excellent communication, executive presence, and presentation skills
Strong problem-solving ability with a proactive and strategic mindset

Nice To Haves

Experience working with CAMs, Board Members, and association leadership preferred
Familiarity with platforms such as Vantaca, CINC Systems, or FrontSteps is a plus

Responsibilities

Develop and execute proactive client retention strategies across managed communities
Build strong relationships with Board Members, committee leaders, and key decision-makers
Monitor client health, satisfaction, and renewal risk through structured account reviews
Identify early warning signs of churn and lead rescue plans for at-risk accounts
Partner with CAMs and operational leaders to resolve escalations and improve service delivery
Oversee client onboarding and transition processes to ensure strong early-stage retention
Support implementation of client satisfaction surveys, executive outreach, and board engagement programs
Generate new business opportunities through referrals, relationship building, networking, and market presence
Partner with local sales teams and operational leadership to convert prospects into new management contracts
Maintain relationships with developers, real estate professionals, attorneys, and industry partners that influence HOA/association decisions
Support proposal development, board presentations, and new business pitch meetings
Identify upsell opportunities for maintenance, construction, insurance, and ancillary services
Help create and execute local market growth strategies aligned with company goals
Work cross-functionally with CAMs, finance, maintenance, and executive leadership to improve overall client outcomes
Promote a culture of transparency, accountability, and proactive client engagement
Track retention, referral conversion, and organic growth KPIs
Provide reporting and strategic recommendations to leadership on client health and growth opportunities