Director of Client Success

Third • Los Angeles, CA

4d • Remote

About The Position

Third is a modern-commerce growth company helping brands turn new and emerging platforms into real sales channels. Our integrated acquisition strategy connects best-in-class teams across TikTok, Whatnot, Meta, Snap, and beyond - eliminating the need to stitch together multiple partners. We blend deep niche expertise with modern execution to launch, operate, and scale commerce on new platforms, transforming culture, creators, and content into real product sales. The Role Third is now hiring a Director of Client Success to scale our client partnerships across brand and retail accounts. In this role you will be responsible for defining and executing the overarching client success strategy, ensuring our partners achieve meaningful business results through livestream and social commerce.

Requirements

• Bachelor’s degree or equivalent experience in Client Success, Account Management, Digital Media, E-commerce, or related fields.
• 8+ years of experience in client success, account management, or a related customer-facing role, ideally within digital media, SaaS, or social commerce.
• 3–5+ years of experience on high-performing client success teams.
• Proven track record of managing and growing enterprise-level client relationships.
• Strong analytical capabilities, with the ability to interpret performance data and translate insights into actionable strategy.
• Excellent communication and executive presentation skills.
• Experience working cross-functionally in a fast-paced, high-growth environment.
• Deep understanding of the creator economy, livestream commerce, and digital marketing trends.

Nice To Haves

• Experience working at a high-growth startup.
• Previous experience with TikTok Shop or livestream commerce platforms.
• Understanding of cold-start brand growth strategies.
• Familiarity with tools such as Google Analytics, Looker, Airtable, CRM platforms, and customer success software.

Responsibilities

• Support Third’s client success vision and strategy: drive engagement, retention, and revenue growth across brand and retail partnerships.
• Recommend scalable processes to support long-term success.
• Senior point of contact for enterprise partners, ensuring alignment between client objectives and Third’s platform capabilities.
• Identify and drive upsell and expansion opportunities across existing accounts.
• Partner closely with Sales to support renewals, retention forecasting, and account growth strategy.
• Oversee campaign performance analysis and reporting; ensure clients receive clear, actionable insights.
• Elevate reporting standards and leverage data to inform strategy and mitigate churn risk.
• Partner with Product, Production, Commerce, Marketing, and Operations to advocate for client needs, influence roadmap priorities, and improve the client experience.
• Bring recommendations to help refine scalable onboarding, success planning, and health scoring processes to support Third’s growth.
• Implement best practices for lifecycle management in a fast-scaling environment.
• Maintain a deep expertise across the social commerce and creator economy landscape.
• Provide strategic guidance internally and externally, positioning Third as a leader in livestream commerce.

Benefits

• Comprehensive health, dental, and vision coverage
• Flexible PTO
• Remote-first work environment with periodic team gatherings
• Access to an industry-leading network across social commerce, creator, and brand marketing

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree