Director of Client Services
Match Retail•Mississauga, ON
•CA$100,000 - CA$120,000•Hybrid
About The Position
The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery. The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.
Requirements
- 5+ years of experience in client services within retail, CPG, or sales execution
- Proven experience leading and developing high-performing teams
- Strong understanding of retail environments, field execution, and national programs
- Demonstrated ability to manage complex, multi-client portfolios
- Excellent communication, presentation, and stakeholder management skills
- Highly organized, strategic, and solutions-oriented mindset.
- Comfortable working in a fast-paced, evolving environment
- Willingness to travel, as required to support clients and teams
Responsibilities
- Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
- Own overall client satisfaction, retention, and growth across programs
- Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
- Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
- Oversee program planning, launches, optimization, and performance against KPIs
- Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
- Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
- Prepare and present executive-level business reviews, insights, and recommendations to clients
- Support new business growth through client expansion, upselling, and strategic initiatives
Benefits
- Competitive compensation and benefits
- Career growth and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
