Director of Client Services -Sales - Branded Promotional Merchandise

BDA•Austin, TX

3d•Hybrid

About The Position

As a key member of the Sales Leadership Team, the Director, Client Services plays a vital role in both the strategic direction and day-to-day leadership of assigned enterprise and hybrid client accounts. This role requires a dynamic leader who combines strong sales and operational acumen with the ability to drive strategic growth, mentor high-performing teams, and build trusted long-term client and internal partnerships. You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving revenue growth across a portfolio of enterprise accounts, and ensuring consistent, high-quality delivery of branded merchandise solutions that meet client objectives and contractual commitments. This is a client-centric, results-driven position focused on delivering value through partnership, innovation, and operational excellence.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field.
10+ years of experience in enterprise sales, account management, or client services, preferably in the branded merchandise or promotional products industry.
5+ years of direct team leadership and sales management experience.
Strong track record of strategic client relationship management and revenue growth.
Proficient in Salesforce or similar CRM platforms; strong Excel and PowerPoint skills.
Exceptional communication, presentation, and negotiation skills, especially with executive-level clients.
Financial acumen, including budgeting, forecasting, and margin analysis.
Ability to manage multiple priorities in a fast-paced, client-focused environment.
Willingness to travel approximately 50%.

Nice To Haves

Entrepreneurial spirit and ambition
Bold ideas
Willingness to dive into the unfamiliar

Responsibilities

Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies and align them with overall business objectives.
Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.
Analyze financial data, sales trends, and client performance to craft strategic plans and ensure continued margin and revenue growth.
Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices.
Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long-term, trusted partnerships with clients.
Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value.
Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs) and other strategic initiatives.
Monitor and enhance client satisfaction using data and insights such as NPS and VOC feedback.
Manage, mentor, and develop a team of Account Managers and support staff, fostering a culture of accountability, collaboration, and continuous growth.
Continually ensure updated Large Account Management Plans are well- documented for clear achievable strategy goals, executed by assigned team members, followed by all internally, and are designed to meet and exceed client expectations.
Create client purpose, vision and business objectives which extend out from one to three years as a proactive retention strategy.
Conduct regular 1:1s, team meetings, performance reviews, and coaching conversations to ensure alignment with KPIs and forecast goals.
Support professional development, identify leadership potential, and create growth opportunities within the team.
Partner with HR to lead hiring, onboarding, and talent planning efforts.
Monitor team activity to ensure Salesforce CRM compliance, accurate forecasting, pipeline health, and timely quote/order processing.
Oversee execution of large client projects and ensure alignment with internal resources, vendors, and compliance procedures.
Collaborate with internal departments including Programs, Marketing, Merchandising, Sales Ops, and Finance to support seamless service delivery.
Proactively forecast resource needs and potential allocations within assigned sales team and internally.
Manage assigned P&L, budget targets, and OPEX controls to ensure both revenue growth and margin preservation.
Client contract negotiation, content drafting, amendment/addendum drafting, execution management.
Actively engage with industry trends, client industries, and marketplace developments to bring fresh insights and innovation to clients.
Support business development efforts and assist with strategic pitches, program launches, and new client onboarding as needed.
Represent the voice of the client in internal forums and act as a liaison across cross-functional teams.