Director of Client Services Program Operations
About The Position
The Director of Client Services Program Operations works with the Executive Management team to effectively report, manage, and operate Manufacturer programs. This role collaborates with the Chief Commercial Officer and Vice President of Program Operations to understand the company’s short-term and long-term goals of growth and development in order to foster relationships between manufacturers and AllCare Plus Pharmacy. This is a supervisory role with responsibility for direct reports. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Requirements
- Bachelor’s Degree (Master’s Degree Preferred)
- 5-10 years’ prior relevant work experience
- High regard for service, be very personable and compassionate
- Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
- Ability to work in a fast paced, ever-changing environment
- Ability to manage and track data for a sophisticated and often complex sales process
- Business Skills and Knowledge: General Management, Financial management, Human resource management, Organizational dynamics and governance, Strategic planning and marketing, Information management, Risk management, Quality improvement
- Knowledge of the Health Care Environment: Health Care Systems and Organizations, Health Care Personnel, The Patient’s Perspective, The Community and the Environment
- Communication and Relationship Management: Relationship Management, Communication Skills, Facilitation and Negotiation
- Leadership: Leadership Skills and Behavior, Organizational Climate and Culture, Communicating Vision, Managing Change
- Professionalism: Personal and Professional Accountability, Professional Development and Lifelong Learning, Contributions to the Community and Profession
Responsibilities
- Responsible for manufacturer program operations and client relationship
- Supervise and coordinate daily workflow with program director, managers and care managers
- Understand and coordinate all financial assistance program requirements with appropriate departments
- Examine metrics and reporting daily for all program activity
- Facilitate data requirements between clients and third parties
- Facilitate communication and collaboration for all program changes and updates between all departments
- Responsible for program specific SOP management and documentation processes
- Assist with program change requests for CRM updates
- Present on demand data to Executive Team as requested
- Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment
- Establish and maintain effective working relationships with all company support departments
- Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
Benefits
- health and welfare and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
