Director of Client Safety

Bierman Autism Centers•Needham, MA

7d•Onsite

About The Position

We're building the Teaching Hospital for pediatric therapy. At Bierman Autism Centers, we're creating a category of one by delivering exceptional outcomes for children, developing world-class clinicians, building payer trust, and embedding systems that drive excellence across everything we do. Safety is the foundation that makes all of that possible. We're looking for an experienced Director of Client Safety to build, own, and continuously strengthen the enterprise-wide systems that protect our clients, families, and team members. This isn't a traditional compliance role. It's an opportunity to build the safety infrastructure that supports one of the nation's leading pediatric autism organizations. If you're energized by designing scalable systems, improving operational excellence, and creating environments where children can safely thrive, we'd love to meet you.

Requirements

5–10+ years of leadership experience in healthcare, pediatric services, behavioral health, ABA, quality management, risk management, patient safety, or related operational environments
Experience designing and implementing enterprise-wide policies, standards, operational systems, or risk management programs
Experience leading incident management, investigations, root cause analyses, or corrective action planning
Strong knowledge of child safety, risk management, regulatory expectations, and operational best practices
Demonstrated success building scalable systems across multi-site organizations
Strong analytical skills with experience using data to identify trends, monitor performance, and drive improvement
Excellent communication and facilitation skills with the ability to influence leaders across departments
A systems-oriented mindset balanced with strong operational execution
Sound judgment, professionalism, and composure when navigating complex or sensitive situations
A passion for creating environments where children, families, and team members feel safe, supported, and protected

Nice To Haves

Master's degree in Healthcare Administration, Nursing, Public Health, Behavioral Health, Psychology, Social Work, Risk Management, or a related field
Experience in pediatric healthcare, ABA, behavioral health, children's hospitals, or other child-serving organizations
Experience supporting multi-state healthcare operations
Knowledge of healthcare compliance, accreditation, licensing, and regulatory requirements
Experience developing enterprise training programs and operational audits
Familiarity with Safety Care and Safety Care certified, crisis management, or similar behavioral safety frameworks

Responsibilities

Design, implement, and continuously improve Bierman's comprehensive client safety operating system, including enterprise-wide policies, standards, documentation requirements, and operational expectations.
Establish and maintain clear operational standards for situations that directly impact client safety, including physical interaction, bathroom procedures, elopement prevention, transportation, supervision, emergency response, and environmental safety.
Ensure safety standards are practical, scalable, and consistently applied across every Bierman location.
Create systems to verify implementation and identify opportunities for improvement, including leading enterprise-wide safety audits, conducting protocol adherence reviews, performing operational spot checks, and reviewing documentation quality.
Build tools to proactively monitor safety performance, including developing enterprise safety scorecards, early warning indicators, safety dashboards, and trend analysis.
Develop engaging and practical training for all team members on their role in protecting clients, including new hire onboarding, recurring training, scenario-based learning, and leadership education.
Coordinate cross-functional responses to significant safety events, partnering with Clinical Leadership, Operations, Human Resources, Facilities, Compliance, and Executive Leadership.
Coordinate investigations, support incident reviews, ensure consistent documentation, facilitate escalation processes, identify root causes, recommend system improvements, and track follow-up actions.