Director of Client Access

360 Behavioral Health • Van Nuys, CA

17h • Remote

About The Position

Lead the Client Experience from Day One At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation. If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
• 5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
• 3+ years of leadership experience.
• Experience with insurance eligibility, authorizations, and healthcare documentation.
• Strong leadership, communication, and problem-solving skills.

Nice To Haves

• Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.

Responsibilities

• Lead the Care Navigation, Intake, and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach, mentor, and develop high-performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

Benefits

• Competitive compensation: $95,000K-$105,000K/year
• 7 Paid Holidays
• Paid Time Off/Sick Time
• Career development and advancement opportunities
• Fun and supportive company culture
• Expansive Health, Vision, and Dental plans for full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director