Director of Claims, Property & Casualty

Deland, Gibson Insurance Associates•Wellesley, MA

34d•Onsite

About The Position

Director of Claims, Property & Casualty Location: Wellesley, MA Deland, Gibson Insurance Agency is seeking a visionary Director of Claims to build, lead, and elevate our enterprise-wide claims strategy across personal and commercial lines. The Director of Claims is a senior leadership role responsible for claims advocacy, loss outcome improvement, and insurance-focused risk transfer strategy across the agency’s personal and commercial client base. This role owns the agency’s claims philosophy and reserving advocacy standards, while integrating claims intelligence, risk management, and contractual risk review into proactive client strategy and renewal outcomes. Acting as the agency’s senior claims and risk authority, the Director strengthens client protection, carrier confidence, and long-term account profitability. This position does not function as a claims adjuster or legal counsel. Its value is delivered through strategy, advocacy, documentation, and influence. If you thrive in complexity, influence outcomes through strategy (not volume), and want to build something lasting inside a high-performing agency, this role offers rare scope, authority, and impact. This role focuses on: High-severity and complex claims Repeat loss patterns and deteriorating loss ratios Accounts where claims materially impact renewal, pricing, or retention Contractual risk provisions that affect insurance response This role does NOT: Function as a claims adjuster Replace carrier adjusters, legal counsel, or contract drafters Manage routine claims except by strategic exception

Requirements

8+ years of insurance experience with significant claims exposure
3–5+ years in a leadership or senior advisory role
Demonstrated experience across personal and commercial lines
Deep understanding of coverage interpretation, claims reserving, and risk transfer
Independent agency experience strongly preferred
CPCU, ARM, CRM, AIC or similar designations a plus
JD preferred