Claims Assistant - Casualty

AXA•Uwchlan Township, PA

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Claims Assistant, you will be responsible for supporting critical claims operational activities in the Americas region, with a primary focus on administrative processes and associated actions. The role also includes (but is not limited to) providing additional support to Claims Operations for infrastructure and facilities (e.g., telephone inquiries, mail and scanning processes) and general projects. You will report to the leader of Excess Casualty.

Requirements

Experience within the insurance industry administrative support experience (claims experience a “plus”
Working command of Microsoft Office products (Word, Excel, Powerpoint)
Verbal and written communication skills are important to the position responding to telephonic and written inquiries
Capable of working and collaborating within a virtual team environment with either local or remote supervision
Eager to learn and focused on continuously improving administrative skills
Proven track record of consistently providing first class customer service internally and externally.

Responsibilities

Support first notice of loss and new claim setup processes and also support with the general claims inbox
Input & route financial transactions in accordance with authority levels to Claims Specialists and Managers
Triage queries/ route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams
Process and distribute mail; attach documents to files
Request and input W9s in the Claims databases for vendors
Produce and maintain spreadsheets to enhance data presentation and data analysis
Assist with low-level IT related issues from Claim Specialists and Claims Managers
Complete regulatory and compliance claim reports on behalf of the Claims team
Assist with coordination for audits
Assist Claims staff with drafting reports and correspondence
Issue deductible and past due letters
Processing of closed files and shipments to outside storage facility
Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary
Participate in inter-team and intra-team ad hoc projects as required

Benefits

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.
It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.