Director of Civil Rights Resolution Services

Drexel•Philadelphia, PA

19h•Onsite

About The Position

The Director of Civil Rights Resolution Services is a key member of the Office of Civil Rights Compliance (CRC) leadership team. This role reports to the Assistant Vice President (AVP) for Civil Rights Compliance & Title IX/EEO Coordinator, with a dotted-line to the Deputy Title IX & Civil Rights Coordinator. The Director is primarily responsible for ensuring the quality, integrity, and timeliness of CRC's formal and informal resolution processes across a broad range of civil rights matters, including Title IX, Title VII, Title VI, general equal opportunity, ADA/Section 504, and other civil rights compliance areas.

Requirements

Minimum of a Master's Degree in higher education, legal studies, human resources, or a related/transferrable field or the equivalent combination of education and work experience.
Minimum of 3 years of advancing and/or specialized experience in civil rights and/or nondiscrimination investigations and adjudication.
Minimum of 2 years of effective, results-evidenced supervisory experience that includes supervision of investigator(s).
Proven subject matter expertise in Title IX, Title VII, Title VI, equal opportunity generally, ADA/Section 504, and other civil rights compliance areas.
Detailed understanding and functional ability in operating case management software(s).
Detailed and substantive understanding of regulatory requirements and promising practices related to coordinators, investigators, advisors, adjudicators, appeals officer, alternative resolution facilitators, case managers, and other roles within Drexel’s CRC.
Documented experience in promoting effective, compliant, and prompt formal and alternative resolutions in civil rights/nondiscrimination compliance units.

Nice To Haves

Juris doctor (J.D.).
Experience as a Title IX and/or civil rights investigator.
Experience as a Title IX and/or civil rights hearing officer, appeals officer, case manager, alternative resolution facilitator, and/or advisor.
Experience with Maxient case management software, and/or Relevant certificate, certification, licensure, and/or other credentialing (e.g., SHRM, CCEP, etc.).

Responsibilities

Serve as a member of the CRC leadership team and the Office's principal subject matter expert on formal and alternative resolution pathways.
Advance the Office's strategic priorities, including reducing time-to-resolution, enhancing informal resolution utilization, strengthening procedural consistency, and deepening the Office's bench of trained neutrals.
Partner with the AVP on policy development, regulatory response, and institutional risk management within the resolution function.
Represent CRC on resolution-related matters in university committees, working groups, and external convenings as delegated.
Facilitate the appropriate resolution matters, formal investigation, live hearing, administrative resolution, or alternative/informal resolution, in consultation with the AVP and Senior Deputy.
Advise on case strategy, procedural posture, and resolution planning for complex, high-profile, or novel matters.
Design and refine the Office's resolution pathway framework, decision criteria, and escalation protocols.
Develop criteria for matter suitability across formal and informal resolution pathways.
Monitor pathway utilization patterns and recommend adjustments to maximize efficiency and participant experience.
Develop service delivery standards.
Directly supervise the Office's investigator team and hearing officers, including hiring, onboarding, performance management, and professional development.
Oversee post-intake and assessment case assignment, caseload management, and workload balancing.
Conduct regular one-on-ones, team meetings, and case assignments with investigators and hearing officers.
Provide substantive coaching, mentoring, and feedback on investigative technique, interview practice, report writing, and adjudicative decision-making.
Facilitate post-matter debriefs and quality assurance to capture lessons learned and drive continuous improvement.
Manage conflict-of-interest screening, recusals, and reassignment protocols for investigators and hearing officers.
Review investigative reports and hearing outcomes for substantive quality, procedural integrity, and legal sufficiency.
Ensure consistency with the 2020 Title IX Final Rule, Pennsylvania's duties of fair procedure, and the Office's established SOPs, interview guides, hearing scripts, and sanctioning rubrics.
Oversee responsibility determinations in matters subject to AVP review.
Administer the Office's quality assurance program for resolution work product, including file audits, decision consistency checks, and procedural compliance reviews.
Maintain procedural checklists, decision templates, and practice aids for investigators and hearing officers.
Design, recruit, vet, train, and maintain a pool of alternative resolution facilitators with appropriate subject-matter expertise.
Serve as an alternative resolution facilitator when needed, particularly for complex, sensitive, or precedent-setting matters.
Develop and maintain informal resolution frameworks, including mediation, restorative practice, facilitated dialogue, and negotiated resolution models.
Ensure facilitator assignments are conflict-free and matched to matter complexity and party needs.
Manage engagement, contracting, onboarding, and performance oversight of alternative resolution facilitators.
Track facilitator utilization, outcomes, and participant feedback to inform pool development.
Design, recruit, vet, train, and maintain a pool of appeals officers with appropriate expertise across the CRC portfolio.
Ensure appeals officer assignments are conflict-free, impartial, and appropriately credentialed for the matter type.
Manage engagement, contracting, onboarding, and performance oversight of appeals officers.
Develop appellate procedural guidance, decision templates, and reviewer resources.
Coordinate appeals scheduling, record preparation, and communication with parties within applicable timelines.
Monitor appellate outcomes and remand patterns to identify systemic procedural issues.
Design, recruit, vet, train, and maintain a pool of advisors to support parties in hearings and throughout resolution processes.
Ensure advisor availability consistent with regulatory requirements, including the 2020 Title IX Final Rule's cross-examination provisions.
Manage engagement, contracting, onboarding, and performance oversight of advisors.
Develop advisor training curricula, practice guides, and role-specific resources.
Ensure advisor assignments are conflict-free and appropriately matched to party needs and matter complexity.
Coordinate advisor scheduling, preparation, and support for hearing and resolution participation.
Design and deliver substantive training for investigators, hearing officers, alternative resolution facilitators, appeals officers, and advisors.
Coordinate annual recertification, refresher training, and continuing education to maintain compliance and substantive expertise.
Maintain training records, competency assessments, and certification tracking for role-specific personnel.
Partner with the Senior Deputy on integrated training calendars and shared curricula across CRC roles.
Identify emerging training needs based on regulatory developments, case trends, and quality assurance findings.
Collaborate closely with the Senior Deputy on operational integration and data informed case flow management.
Monitor case pipeline, aging, and timeliness metrics for resolution functions; identify and address bottlenecks.
Coordinate resolution scheduling across investigators, hearing officers, facilitators, appeals officers, advisors, and parties.
Partner with the case management team on intake-to-resolution handoffs and cross-functional workflows.
Contribute resolution data and trend analysis to Office dashboards, reporting, and strategic planning.
Draft, revise, and maintain resolution-related SOPs, interview guides, hearing scripts, sanctioning rubrics, and procedural templates.
Track regulatory changes, case law developments, and OCR guidance affecting resolution practice; coordinate procedural updates.
Benchmark resolution operations against promising practices and standards.
Lead quality assurance reviews following complex matters, audits, or external reviews within the resolution function.
Contribute to the Office's continuous improvement initiatives in partnership with the AVP and Senior Deputy.
Ensure resolution operations comply with Title IX, Title VII, Title VI, ADA/Section 504, equal opportunity, and other applicable civil rights frameworks.
Support the AVP in responding to OCR complaints, agency inquiries, and external compliance reviews involving resolution matters.
Identify procedural, substantive, and systemic risks within the resolution function and recommend mitigation strategies.
Coordinate with the Office of General Counsel on legally sensitive resolution matters, litigation support, and subpoena response.
Perform other duties as assigned by the AVP for Civil Rights Compliance & Title IX/EO Coordinator in furtherance of the Office's mission.
Serve as an investigator, alternative resolution facilitator, and/or other resolutions officer as needed.