Director of Channel Technical Solutions

Alloy • New York, NY

9h • $255,000 - $305,000 • Hybrid

About The Position

The Channel Technical Solutions team is a newly established team at Alloy, responsible for the post-sales outcomes for all clients who deploy Alloy through a partner. Clients coming to Alloy through partners are a material driver of our current client base and future growth and this leadership role will own the technical success and outcomes of that client base end to end. As the Director of Channel Technical Solutions, your core objective will be to improve the efficiency of delivery and the quality of client outcomes for this strategic segment. In this role, you will lead and grow a team of high-performing partner- and client-facing technical team members, who serve as trusted technical advisors to both the partners and to the clients, guiding them through implementation, adoption, and expansion while helping them solve complex fraud, compliance, and identity challenges. You’ll partner cross-functionally with Sales, Partner Account Management, Product, Engineering, and Support to scale our post-sales technical strategy, improve operational excellence, and ensure customers realize maximum value from Alloy. This is a highly strategic, change-oriented, and people-focused leadership role that combines technical depth, customer engagement, team development, and operational leadership.

Requirements

• You are a strong technical leader and people manager who thrives at the intersection of client and partner engagement, technical problem solving, and team development. You are equally comfortable coaching team members, partnering with executives, setting expectations with partners, and diving into technical architecture discussions with partner Engineering teams.
• You bring a drive for change, operational rigor, and a passion for building high-performing teams that deliver exceptional client experiences.
• 6+ years of experience working with complex technical products in client- and/or partner-facing roles such as Solutions Architecture, Sales Engineering, Technical Account Management, or Professional Services.
• 5+ years of experience managing and developing technical teams.
• Proven experience leading organizational change to balance efficiency and quality
• Strong ability to coach and mentor technical professionals across varying experience levels
• Excellent communicator and presenter with the ability to influence both technical and business stakeholders
• Ability to build trusted relationships with executive partner stakeholders and internal cross-functional partners
• Experience developing scalable processes, operational frameworks, and enablement programs for growing organizations, especially leveraging new tools and technologies to rethink how you and your team operate
• Strong technical foundation and ability to understand APIs, integrations, system architectures, and implementation workflows
• Ability to travel occasionally (two to three time per quarter) for team offsites and partner engagements

Nice To Haves

• Previous experience at a Fintech/Startup or within the KYC, Compliance, Fraud, or Identity space is a strong plus

Responsibilities

• Shape and Drive the Channel Delivery Strategy: Lead a point of view on how to simultaneously improve the efficiency and ensure the quality of client outcomes, including internal team operations and collaborative roadmaps with partners.
• Drive Change: In line with that strategy, you will challenge and iterate on how we work and how we collaborate, including changes to how the team operates day to day and changes to the engagement models across our partners.
• Lead and Scale the Team: Build, mentor, and develop a high-performing Channel Technical Solutions team, fostering a culture of technical excellence, customer empathy, and operational rigor.
• Drive Partner Technical Excellence: Guide your team in designing secure, scalable, repeatable deployments of Alloy with full context on the nuances of partner platforms to both unlock client outcomes and ensure scalable delivery of strong client outcomes.
• Own Delivery Strategy and Execution: Partner closely with Sales/Channel leadership to manage the project pipeline, including reviewing SOWs, solution designs, scope, timelines, resourcing, and overall delivery strategy for newer partner engagements.
• Drive Operational Efficiency: Develop scalable processes, enablement programs, documentation, tooling, and metrics that improve team performance and customer delivery outcomes. That includes owning the roadmap to transition partners to partner-led models over time.
• Shape Product Direction: Synthesize customer feedback and collaborate cross-functionally to influence the evolution of Alloy’s products, services, and platform capabilities.
• Partner Across the Business: Collaborate closely with Sales, Support, Product, and Engineering leadership to align technical strategy with company and customer goals.
• Contribute to Strategic Growth: Help define the long-term vision, structure, and strategy for the broader Technical Solutions organization as Alloy scales globally.

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed