Director of Centralized Pharmacy Services - Scripts Pharmacy

Orlando Health•Orlando, FL

4d•Onsite

About The Position

The Director, Centralized Pharmacy Services, serves as a key leader within Orlando Health's pharmacy enterprise, reporting to the Senior Director of Pharmacy Growth & PBM. This role oversees the strategy, operations, and continuous improvement of Orlando Health's centralized pharmacy services and system optimization, ensuring the delivery of high-quality, cost-effective, and compliant care. The Director is responsible for managing centralized operations across multiple service lines, including mail-order, central fill, home delivery, long-term care, central fulfillment, call center operations, and remote dispensing. The position works closely with pharmacy leadership and cross-functional teams to enhance operational performance, drive financial results, manage drug purchasing and inventory control for the ambulatory business, and advance organizational strategy.

Requirements

Bachelor’s degree is required. An associate degree and two (2) additional years of experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor’s degree.
Seven (7) years of experience in health system pharmacy, or three (3) years of experience in technology management or centralized pharmacy services.
Three (3) years of experience in people leadership and talent development.

Nice To Haves

Demonstrated experience implementing Lean, Six Sigma, or other process improvement methodologies preferred.
Licensed Pharmacist in the State of Florida, preferred.
Licensed Consultant Pharmacist in the State of FL, preferred.
Lean, Six Sigma, or process improvement certification preferred.

Responsibilities

Leads centralized pharmacy operations to ensure high-quality, cost-effective, and compliant care.
Leads the operations, implementation, and optimization of automation technologies (robotics, conveyor systems, automated dispensing systems).
Leads staff of up to 25 team members in operations, people development, and talent development.
Leads and oversees ambulatory drug purchasing strategies and buyers and maintains relationships with Orlando Health Supply Chain wholesalers and suppliers.
Leads three distinct pharmacies within the Central Pharmacy Services Center (CPSC): a GPO Pharmacy, Specialty Pharmacy, and 340B Pharmacy. Works diligently and collaboratively across functions to ensure the optimization, collaboration, and compliance of these individual units.
Optimizes automation and robotics for prescription fulfillment accuracy, efficiency, and scalability, including EPIC configuration for the CPSC.
Develops and executes scalable operating models to support growth in script volume, new service lines, and geographic expansion.
Plans and manages facility layout, including receiving/shipping areas, storage (including refrigeration/freezer), staff lockers, break areas, and corporate office space within the CPSC. This facility supports approximately 45% to 50% of the ambulatory pharmacy business.
Develops, implements, and monitors standard operating procedures (SOPs) and key performance indicators (KPIs) for fill accuracy, turnaround time, inventory, and compliance.
Oversees inventory controls, including ordering, receiving, storage, diversion prevention, and distribution of medications and supplies, and manages DSCSA compliance.
Proactively engages with IT, revenue cycle management, and procurement regarding the impact of those services on the CPSC.
Oversees Revenue Cycle Management (RCM) for the three pharmacies and works collaboratively with the RCM team.
Works with analysts on business development, operational, financial, and dashboard initiatives that support the pharmacy leadership team.
Develops contingency plans for supply chain disruptions, regulatory changes, and facility emergencies.
Engages with suppliers and logistics partners to ensure timely and secure delivery.
Collaborates with IT and vendors to ensure system uptime, upgrades, and integration with clinical workflows.
Oversees relationships with robotics and technology vendors, including SLA enforcement.
Oversees financial performance, including budgeting, forecasting, and cost containment of the CPSC.
Drives continuous improvement using Lean, Six Sigma, or other methodologies.
Assesses, develops, and implements process improvement opportunities in partnership with stakeholders.
Completes post-implementation reviews to ensure successful delivery and future enhancements.
Utilizes data analytics and predictive modeling to optimize patient experience, revenue, and business outcomes.
Measures and manages facility KPI’s, including but not limited to inventory turns, purchasing control, cost per script, fill accuracy, and turnaround time.
Assists in identifying data anomalies and resolving root causes of such issues.
Builds and maintains strong relationships with internal stakeholders and external partners.
Supports contractual obligations and strategic collaborations for all pharmacy business lines (e.g., home delivery, specialty pharmacy, home infusion).
Acts as liaison for partnerships, joint ventures, and new business development.
Participates in long-range planning and business development efforts.
Leads department planning, submission, and implementation of capital requests.
Provides leadership and oversight of managers, pharmacists, technicians, and support staff across centralized operations.
Oversees recruitment, performance management, engagement, and succession planning.
Presents business cases for optimization of pharmacy services.
Ensures compliance with all applicable laws, regulations, and accreditation standards.
Fosters a culture of excellence in patient experience, employee engagement, and operational efficiency.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Demonstrates strong leadership, project management, and change management competencies.
Applies strategic thinking, financial acumen, and vendor contracting expertise to support organizational objectives.
Utilizes technical aptitude to support automation systems and software integration.