DIRECTOR OF CATERING SERVICES - BENTLEY UNIVERSITY - WALTHAM, MA

Compass Group•Waltham, MA

9d•$90,000 - $100,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Requirements

Bachelors degree is preferred or equivalent professional experience
Strong knowledge of food, industry trends and fine dining points of service
A minimum of 4-6 years of experience in managing catering events
The ability to supervise food service and clean up is also essential
TIPs certification required
ServSafe certification recommended
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities

Responsibilities

Maintain and establish all costs and quality standards to ensure superior service and to maximize profits.
Work directly with the Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client.
Ensure high levels of customer service are executed for each event.
Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool.
Conduct orientation for all Catering Directors/Managers regarding Company standards of service.
Handle and resolve all employee relations issues with the partnership of the team.
Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.
Performs related duties and special projects as assigned.
Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service.