Director of Case Management

Phoenix Rescue Mission•Phoenix, AZ

12d

About The Position

We transform lives. Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it? WHO WILL LOVE THIS JOB A natural leader, you have excellent composure in stressful situations, and provides effective oversight in maintaining quality services. A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help. A perceptive communicator, you exhibit strong active listening skills and excellent verbal, written, and presentation skills and can deal with difficult or emotional situations appropriately. A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

Requirements

You have a bachelor’s or master's degree in Social Work, Psychology, Counseling, Nursing, or related Human Services field and at least three years of experience in behavioral health case management OR a combination of education and experience.
You have at least five years of management experience, resulting in strong demonstrated leadership, administrative, and supervisory skills.
You have a strong knowledge of case management principles, behavioral health issues, and evidence-based practices.
You are proficient in Microsoft Office Suite, electronic health records, and other software.
You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions, reflecting Christ’s unconditional love and advocacy to provide the highest quality care to clients, and a deep commitment to Christian values and the mission of faith-based recovery.
You have strong initiative, self-direction, flexibility, and ability to complete tasks in a timely manner.
You have excellent organizational, communication, and interpersonal skills.
You have the ability to work effectively in a fast-paced and dynamic environment.
You have the ability to work a flexible schedule as the position will require weekend and evening responsibilities as well as on-call responsibilities.

Responsibilities

You will oversee the intake and case management staff for Phoenix Rescue Mission clinical and residential programs, ensuring that clients receive comprehensive, coordinated care.
You will provide develop, implement, and oversee case management policies, procedures, and protocols to ensure high-quality, client-centered care.
You will provide religious guidance to clients and show an openness to discussing Biblical principles, as appropriate in non-billable services.
You will partner with clinical staff, administration, and other departments to coordinate care.
You will monitor case management activities to ensure that clients receive timely, comprehensive, coordinated care through effective case management practices.
You will address and resolve client issues or barriers to care, providing support and advocacy as needed.
You will develop and maintain performance metrics to monitor the effectiveness of case management services and ensure that desired outcomes are being achieved.
You will develop and maintain relationships with external partners, including healthcare providers, community organizations, and referral sources.
You will foster a climate consistent with the Mission's core values.