Director of Case Management

Humboldt Park Health•Chicago, IL

2d•Onsite

About The Position

Humboldt Park Health is seeking a compassionate & strategic Director of Case Management to lead organizational planning, patient flow, care transitions, service integration, and systemwide coordination. This leader will oversee end-to-end care delivery processes, support program development, ensure regulatory compliance, strengthen interdepartmental collaboration, and drive performance across the full continuum of care. This role is ideal for a seasoned clinical or operational leader who excels at aligning teams, improving patient experience, and building care models that are efficient, responsive, and patient centered.

Requirements

3 to 5 years of progressive leadership experience in a healthcare setting
Strong background in care coordination, patient flow, clinical operations, or related service lines
Bachelor’s degree in Nursing or Social Work required
Proven ability to lead cross-functional teams, manage complex programs, and drive operational performance

Nice To Haves

Master’s degree strongly preferred

Responsibilities

Oversee efficient, effective day-to-day operations across the full continuum of care services.
Ensure departments and units have the staffing, resources, and support needed for high-quality service delivery.
Lead operational planning, workflow optimization, and performance oversight.
Maintain clear communication with internal teams and external partners to promote seamless care transitions.
Strengthen collaborative relationships across clinical departments, administrative teams, and community partners.
Enhance coordination of patient care through improved processes, standards, and shared accountability.
Establish, update, and oversee administrative policies, procedures, and regulatory activities.
Ensure compliance with all applicable healthcare standards.
Champion quality improvement and service excellence across all program areas.
Develop and manage the annual departmental budget and ensure responsible resource allocation.
Lead service line planning, long-range strategy, and organizational positioning efforts.
Design and implement business initiatives, cost-containment measures, and performance improvement strategies that support long-term sustainability.
Recruit, develop, and retain high-performing staff to support all continuum-of-care functions.
Promote a culture of trust, collaboration, accountability, and operational ethics.
Improve patient and client satisfaction through consistent service excellence and team engagement.