Director of Case Management and Care Coordination

CARDEA HEALTH•Piedmont, CA

7d•$140,000 - $160,000•Hybrid

About The Position

Cardea Health is seeking an experienced and strategic Director of Case Management and Care Coordination to lead the development, implementation, and ongoing management of a comprehensive interdisciplinary case management and care coordination system across Cardea's interim housing programs. This leader will play a critical role in ensuring clients receive individualized, coordinated, and effective support throughout their stays in Cardea programs. Working closely with clinical, housing, operations, and program leadership teams, the Director will establish standardized practices, develop quality assurance processes, improve care coordination workflows, and create systems that promote continuity of care across multiple sites. The ideal candidate brings experience designing and managing high-volume care coordination or case management systems, working with interdisciplinary teams, and serving populations experiencing homelessness and other complex social and health needs. This position is well-suited for a systems-oriented leader who thrives in rapidly growing organizations and is passionate about improving outcomes for vulnerable populations.

Requirements

Bachelor's degree in social work, public health, healthcare administration, behavioral health, nursing, or a related field; equivalent experience may be considered.
Five (5) or more years of progressive leadership experience in case management, care coordination, healthcare operations, social services, or related fields.
Demonstrated experience developing, implementing, and managing care coordination or case management systems and processes.
Experience working with interdisciplinary teams in complex care environments.
Strong project management, organizational, and systems-development skills.
Experience using data and performance metrics to drive operational improvements and quality outcomes.
Excellent communication, collaboration, and relationship-building skills.
Ability to work independently while managing multiple priorities in a fast-paced and evolving environment.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience managing interdisciplinary teams in healthcare, social service, housing, or community-based settings.
Experience working within PACE programs or other integrated medical and social care models.
Experience leading care coordination and/or case management services in environments serving high volumes of clients.
Experience working with unsheltered populations and individuals experiencing homelessness.
Experience building and maintaining quality systems within rapidly growing organizations.
Knowledge of trauma-informed care, harm reduction, housing-first principles, and person-centered service delivery.
Master's degree in social work, public health, healthcare administration, nursing, or a related field.

Responsibilities

Lead the design, implementation, and continuous improvement of an interdisciplinary case management and care coordination framework across all interim housing sites.
Develop standardized workflows, policies, procedures, and documentation practices that support consistent and high-quality service delivery.
Partner with site leadership to ensure case management and care coordination services are aligned with organizational goals, client needs, and regulatory requirements.
Establish quality assurance and performance improvement processes related to case management and care coordination activities.
Monitor program outcomes and key performance indicators to identify service gaps, improve client experiences, and enhance care coordination effectiveness.
Collaborate with medical, behavioral health, housing, operations, and community partners to facilitate integrated and coordinated service delivery.
Support site teams in addressing complex client needs and navigating care transitions, referrals, and community-based resources.
Serve as an internal subject matter expert on care coordination best practices and interdisciplinary service models.
Create tools, training materials, and resources that support implementation and replication of case management systems across multiple sites.
Identify operational barriers and process improvement opportunities and develop solutions that enhance client care and staff effectiveness.
Participate in strategic planning initiatives related to interim housing services and organizational growth.
Partner with Human Resources and operational leaders on future workforce planning, staffing models, and role development related to case management functions.
Foster a culture of client-centered, trauma-informed, and equitable care throughout Cardea programs.
Maintain a strong understanding of site-specific operations, cultures, challenges, and opportunities for quality improvement.
Participate in the development and maintenance of partnerships with external providers, community organizations, managed care entities, and public agencies.
Other duties as assigned.