Director Of Carrier Solutions

Surge Staffing • Dublin, OH

1d • Onsite

About The Position

We are seeking a Director of Carrier Solutions to lead carrier strategy, strengthen transportation partnerships, and oversee the Carrier Solutions department's daily performance. This leader will develop a qualified, reliable carrier network while driving freight coverage, competitive procurement, service quality, and operational efficiency.
The ideal candidate combines relationship-building and negotiation skills with the ability to coach teams, manage performance, and solve complex operational challenges. Working closely with executive leadership and cross-functional teams, this individual will align carrier capacity and departmental resources with customer needs and business growth.

Requirements

• High school diploma or GED.
• Strong communication, relationship-building, and negotiation skills.
• Ability to provide direction, support team development, and manage competing priorities.
• Strong problem-solving skills and sound judgment when addressing service or operational challenges.
• Proficiency in Microsoft Outlook, Teams, Excel, and Word.
• Ability to remain composed under pressure and adapt to changing workloads.
• Flexibility to work outside standard business hours when necessary.

Nice To Haves

• Bachelor’s degree with at least one year of related experience; or
• Associate degree with two to three years of related experience; or
• Four to six years of related experience in place of a degree.
• Experience in transportation or logistics.
• Background in sales, customer service, or negotiation.
• Relevant training and certifications will also be considered.

Responsibilities

• Build and maintain relationships with new and existing carriers to support customer requirements and freight coverage.
• Oversee the carrier engagement process to ensure consistent execution across the department.
• Negotiate and manage carrier contracts, terms, and renewals.
• Use market benchmarks to procure transportation services at competitive rates.
• Monitor and communicate market conditions that may affect capacity, pricing, and service.
• Establish carrier performance expectations, KPIs, and scorecards to evaluate reliability and identify improvement opportunities.
• Serve as the primary escalation point for carrier and internal operational concerns.
• Lead Carrier Solutions Managers and team members through coaching, mentorship, feedback, and accountability.
• Build and develop a team capable of covering 60% or more of the company’s total freight volume.
• Partner with executive leadership to develop, implement, and track employee and departmental KPIs.
• Monitor daily workflows, staffing coverage, and department efficiency to support consistent service.
• Coordinate onboarding, training, professional development, and cross-training schedules.
• Review operational needs and assign appropriate personnel to maintain coverage.
• Represent the department in leadership meetings and operational discussions.
• Manage large-scale projects and departmental initiatives on behalf of executive leadership.
• Partner with carriers and internal teams to improve processes, resolve recurring issues, and strengthen service delivery.
• Maintain effective use of transportation management system tools, including carrier networks, tendering waterfalls, load boards, and continuous-move functionality.
• Collaborate with the Business Solutions team to support freight growth and align carrier resources with new opportunities.
• Identify opportunities to improve productivity, procurement effectiveness, and carrier engagement.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED