Director of Carrier Managed Service Portfolio and Offer Development – Americas, EMEA
About The Position
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. Ciena is seeking a Director of Carrier Managed Service (CMS) Portfolio and Offer Development to lead the evolution of managed services for telcos, service providers, carriers, and network operators globally. This role drives portfolio strategy, partnership growth, and go-to-market execution while creating value for strategic partners across a rapidly evolving telecommunications market. Success in this position combines business strategy, telecom technology, and relationship leadership to accelerate growth and service innovation.
Requirements
- 10+ years in telecom sales, business development, product management, or channel management.
- Leadership in business development, consultative sales, partner management, and growth of service provider relationships.
- Application of managed services portfolio strategy, service catalog development, offering standardization, and lifecycle governance.
- Experience working within global, cross-functional matrix environments and collaborating across multiple business functions.
- Knowledge of telecommunications managed services, market opportunities, and telecom technologies including optical transport, Carrier Ethernet, IP, and wave services.
- Commercial and financial acumen applied to growth strategy, service launches, pipeline development, and partner performance.
- Exceptional project management, communication, presentation, storytelling, and executive engagement skills.
Nice To Haves
- Experience with direct and indirect sales strategy, channel programs, and partner ecosystems.
- Familiarity with the telecommunications and channel ecosystem, including Global Carriers, Tier 1 and Tier 2 Operators, Regional Service Providers, MSOs, Submarine Operators, Indirect Channels, Hyperscale Data Center Operators, Public Cloud Providers, and Neo-scalers.
- Knowledge of global business practices, cultural nuances, and market dynamics across regions.
- Demonstrated ability to synthesize partner success stories into business-focused narratives.
Responsibilities
- Lead the development, evolution, and execution of the managed services portfolio strategy for telcos, service providers, carriers, and network operators globally.
- Refresh the managed services catalog and introduce new service offerings aligned with partner and provider outcomes.
- Coordinate cross-functional engagement across Account Management, Product Line Management, Partner Programs, Regional Leaders, and CMS Business Development Consultants.
- Cultivate relationships with service providers and operators to align business development activities with growth strategies.
- Direct sales enablement and go-to-market initiatives within the Ciena Partner Network ecosystem (CPNe).
- Influence stakeholders through thought leadership and business-focused communication of complex technology concepts.
- Coach and mentor global teams while actively contributing to consulting, business development, and sales enablement activities.
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
- Paid Family Leave
- other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
